Mixed Reviews for Gen Korean BBQ House: Quality Food vs. Service Issues
Uncover Insights from Gen Korean BBQ House Feedback Analysis

Mixed Reviews for Gen Korean BBQ House: Quality Food vs. Service Issues

10765 Westview Pkwy, San Diego, CA 92126, United States

Gen Korean BBQ House has received mixed reviews from customers, highlighting both excellent food quality and poor service. While many patrons praised the freshness and taste of the meats, others reported unsanitary conditions, including the presence of hair and rat droppings. Service issues were commonly cited, with complaints about long wait times, wrong orders, and inattentive staff. Some customers experienced significant delays in receiving their meals, leading to frustration and disappointment. Despite these challenges, a few reviewers noted improvements in service and food quality after change in ownership. Overall, while the culinary offerings are appreciated, consistent service remains a concern among diners.

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Popular Phrases (of 30 reviews)
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  • Excellent service and food is so fresh and good! Worth it! Our servers are the best… helpful… kind ..accommodatingParking: Lots of free parking

    Sentiment
    • None
    Content
    • Service Quality

  • I come in 11g30 on Saturday but they opened on 11g. We come and we waiting to 12pm but they don't give us any meat and they gave the people come behind us.

    Sentiment
    • None
    Content
    • Wait Times

  • Had a great time, waitress was patient with us for first timers. Drinks were good and strong for great prices.

    Sentiment
    • None
    Content
    • Customer Experience

  • Got sat down at 4:10PM not a lot of people. At 4:45PM not a soul has talked to us about ordering any food or even placed water on our table. We left and went somewhere else.

    Sentiment
    • None
    Content
    • Wait Times

  • Didn't my soup ,😭

    Sentiment
    • None
    Content
    • Order Accuracy

  • Food was delicious. You won’t be disappointed.

    Sentiment
    • None
    Content
    • Food Freshness
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Sentiment Analysis (of 30 reviews)
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Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Gen Korean BBQ House based on online reviews collected from Google Business. The analysis helps Restaurant Managers, Food Service Consultants, Customer Experience Analysts, Quality Assurance Professionals, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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