Nike Customer Service Review
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Comprehensive Nike Customer Service Feedback Report

Nike Customer Service Review

Nike customer service receives multiple complaints about phone customer support, returns process, and lack of email option. Customers express frustration with cancelled orders, slow refunds, and unresponsive customer service. Some also criticize the narrow fit of Nike shoes. Positive feedback is given for fast delivery speeds and excellent customer service from Next. The overall sentiment towards Nike's customer service is negative.

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Custom Date - Mar 03, 2024

Featured Content

  • Service client inexistant depuis la…

    Service client inexistant depuis la Suisse ... Impossible de renvoyer un article qui est trop petit. Derniere fois que je commande chez eux

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 08, 2024
  • reklamacja butów uznana w październiku…

    reklamacja butów uznana w październiku do dziś nie mogę doczekać się zwrotu pieniędzy. wykonałem już kilka telefonów do nich i nic.

    Sentiment
    • Negative
    Content
    • Returns Process
    Jan 07, 2024
  • Just don't

    Just don'tNobody answers the emails, no contact, no nothing. Embarrassing for such a large company

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 06, 2024
  • Terrible customer service.

    Terrible customer service.. they have no shame blaming institutions like Apple and American Express for mistakes customer service reps of Nike make.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 04, 2024
  • Good experience ordering online however…

    Good experience ordering online however their phone customer support is very bad. I talked with an agent for 20 minutes and he could not simply help with a return.

    Sentiment
    • None
    Content
    • Customer Service
    Jan 04, 2024
  • commande jamais arrivée et le service…

    commande jamais arrivée et le service client est incompétent. Il coupe la discussion sans raison dès qu'on demande le remboursement. Pour un site sérieux, c'est honteux.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 04, 2024
  • See All Reviews

Sentiment Analysis

-70 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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