Nike Customer Service Review
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Comprehensive Nike Customer Service Feedback Report

Nike Customer Service Review

Nike customer service receives multiple complaints about phone customer support, returns process, and lack of email option. Customers express frustration with cancelled orders, slow refunds, and unresponsive customer service. Some also criticize the narrow fit of Nike shoes. Positive feedback is given for fast delivery speeds and excellent customer service from Next. The overall sentiment towards Nike's customer service is negative.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Service client inexistant depuis la…

    Service client inexistant depuis la Suisse ... Impossible de renvoyer un article qui est trop petit. Derniere fois que je commande chez eux

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 08, 2024
  • reklamacja butów uznana w październiku…

    reklamacja but贸w uznana w pa藕dzierniku do dzi艣 nie mog臋 doczeka膰 si臋 zwrotu pieni臋dzy. wykona艂em ju偶 kilka telefon贸w do nich i nic.

    Sentiment
    • Negative
    Content
    • Returns Process
    Jan 07, 2024
  • Just don't

    Just don'tNobody answers the emails, no contact, no nothing. Embarrassing for such a large company

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 06, 2024
  • Terrible customer service.

    Terrible customer service.. they have no shame blaming institutions like Apple and American Express for mistakes customer service reps of Nike make.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 04, 2024
  • Good experience ordering online however…

    Good experience ordering online however their phone customer support is very bad. I talked with an agent for 20 minutes and he could not simply help with a return.

    Sentiment
    • None
    Content
    • Customer Service
    Jan 04, 2024
  • commande jamais arrivée et le service…

    commande jamais arriv茅e et le service client est incomp茅tent. Il coupe la discussion sans raison d猫s qu'on demande le remboursement. Pour un site s茅rieux, c'est honteux.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 04, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Nike  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Product Developers, Brand Strategists, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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