Mixed Reviews Highlighting Excellent Service at Anantara The Palm Dubai Resort
Comprehensive Customer Feedback Analysis for Anantara The Palm Dubai Resort
East Crescent, Palm - Dubai - United Arab Emirates
Anantara The Palm Dubai Resort received mixed reviews, with mentions of excellent service from staff members like Sarani, Jane, May, and Krishna. Positive feedback highlighted the beautiful ambience, great food, and attentive service. However, there were complaints about lost luggage, subpar buggy service, and disappointing dining experiences. Overall, guests appreciated the luxurious facilities, special mentions to Mustafa, Ajith, Thwe, and the Anantara app. Suggestions for improvement were noted, including better handling of situations like lost luggage during storms.
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We attended Anantara for a corporate event and were very happy with overall service. The food and service at the restaurant was great, especially from Sarani, Jane, May, and Krishna.
Sentiment
Positive
Content
Corporate Event Experience
Fantastic stay. Aside from the buildings and amazing facilities it's the staff and their genuine approach that makes it special. A unique hotel ficused on nature, that works for everyone, singles couples, families of all ages. Special thanks to Mustafa, Ajith, Sarani and Thwe. The Anantara app is useful thank you Lolly for your responsiveness. Really enjoyed the desert safari thanks to Wael and Hatim our driver made it a special evening. The Spa was excellent thank you Cindrella for organising ...
Sentiment
Positive
Content
Service Excellence
Excellent experience with a family (with children). A lot to do.Jokhongir and Ahmed Janet were very kind and helpfulRooms: Nice and comfortable room (really like the blanket and pillows
Sentiment
Positive
Content
Family-Friendly Experience
Amazing quality service from Nethmi and Mazzali, jokhongir, janet and ahmed for breakfast service at the crescendo.
Sentiment
Positive
Content
Dining Experience
How Anantara Lost Our Luggage During the Great Dubai Storm: Our Worst Stay in a Supposed 5-Star Hotel on the Palm, and We Were Never Compensated.We booked a one-night stay in one of their premier rooms at a premium price, encouraged by the many positive reviews. However, our experience fell short right from the start. Upon check-in, we were poorly seated in the lounge, and even when a staff member was already free, we waited before anyone noticed and attended to us—a first sign of subpar servic...
Sentiment
Negative
Content
Lost Luggage Incident
Had an amazing BBQ on the beach. So much choice in food, it was hard to pick! Subhash did a great job serving me, very attentive. Solomon was really nice and we had a lovely chat. Thanks to you both for making my evening so pleasant!
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