Overview of Guest Experiences at Hilton Mauritius Resort & Spa
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    • Hotel Manager
    • Customer Service Analyst
    • Travel Consultant
    • Marketing Specialist
    • Quality Assurance Officer
Overview of Guest Experiences at Hilton Mauritius Resort & Spa

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The Hilton Mauritius Resort & Spa offers a beautiful location with stunning views, well-maintained gardens, and great facilities including multiple pools and restaurants. Guests appreciated the beach and the overall ambiance of the hotel. However, service inconsistencies and issues with staff responsiveness were commonly reported. Some guests encountered problems such as room allocation policies, maintenance issues, and noise disturbances. While the dining options received mixed reviews, with some enjoying the quality, the buffet was criticized for lack of variety. Management responsiveness was highlighted positively by some, improving guest experiences after complaints. Overall, the hotel presents a blend of luxury and scenic beauty, but service quality remains a concern.

Source: Tripadvisor Reviews of Hilton Mauritius Resort & SpaIf you own

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Customer Feedback Analysis of Hilton Mauritius Resort & SpaIf you own

In-depth analysis of Hilton Mauritius Resort & Spa customer feedback. Insights on service, amenities, dining, and more.

Custom Date - May 23, 2025
Featured Content
  • Birthday visit
    Sentiment
    • Positive
    Content
    • Dining Experience
    Sep 01, 2024
  • I won't come again.
    Sentiment
    • None
    Content
    • Hotel Amenities
    Sep 01, 2024
  • Very disappointing…
    Sentiment
    • Negative
    Content
    • Cleanliness and Maintenance
    Aug 01, 2024
  • Exceptional Service Amidst Unexpected Challenges
    Sentiment
    • Positive
    Content
    • Staff Responsiveness
    Jul 01, 2024
  • Excellent professional and caring hotel
    Sentiment
    • Positive
    Content
    • Hotel Amenities
    Feb 01, 2024
  • Wonderful hotel in a beautiful beach
    Sentiment
    • Positive
    Content
    • Location and Views
    Nov 01, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Mauritius Resort & SpaIf you own this business, claim it for free now to update business based on online reviews collected from Tripadvisor. The analysis helps Hotel Manager, Customer Service Analyst, Travel Consultant, Marketing Specialist, Quality Assurance Officer to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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