The Hilton Mauritius Resort & Spa offers a beautiful location with stunning views, well-maintained gardens, and great facilities including multiple pools and restaurants. Guests appreciated the beach and the overall ambiance of the hotel. However, service inconsistencies and issues with staff responsiveness were commonly reported. Some guests encountered problems such as room allocation policies, maintenance issues, and noise disturbances. While the dining options received mixed reviews, with some enjoying the quality, the buffet was criticized for lack of variety. Management responsiveness was highlighted positively by some, improving guest experiences after complaints. Overall, the hotel presents a blend of luxury and scenic beauty, but service quality remains a concern.
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Beautiful location with stunning views. The resort has a number of great facilities including an infinity pool, jacuzzi, regular pool, spa, gym and 3 onsite restaurants and a buffet. Unfortunately, all 3 restaurants were not always all open which then forces you to the buffet which is fairly expensive for a buffet. Additionally, the nearest offsite restaurants are at sugar beach which is about a mile away and the road to the location isn't best for walking at night. That being said, the hotels ...
Sentiment
Positive
Content
Dining Experience
Sep 01, 2024
I won't come again.
To the island of Mauritius went to get a private holiday like Maldives,because Mauritius ,Seychelles and Maldives always stand in the same plane .To our regret it is not a paradise island at all ..we came out of season, because from May to September it is winter ,but it is the only time when there is no rain ..start with the island The ocean is cold (22C) , dirty enough .all the bottom in a shallow reef (be sure to take slippers for swimming ), the sand is not soft ,large enough, barefoot .Scar...
Sentiment
None
Content
Hotel Amenities
Sep 01, 2024
Very disappointing…
We stayed at Hilton Mauritius for ten nights and are Hilton Diamond members. We could smell sewage in the bathroom, complained, maintenance flushed the drains but the sewage smell kept coming back during the whole stay. This was really bad. We could hear banging of doors, people on balconies and hotel cleaners making up rooms and rearranging furniture from 7am. Our air con was off but we could hear the hum from other air conditioners. Guests get a special card for a beach towel so if you leave ...
Sentiment
Negative
Content
Cleanliness and Maintenance
Aug 01, 2024
Exceptional Service Amidst Unexpected Challenges
Update- After encountering less than favorable service, management not only addressed the issue but went above and beyond to ensure my satisfaction. Rajoo, Manager personally approached me to apologize and to ensure that the remainder of my stay was enjoyable. Rajoo’s dedication to guest satisfaction was evident, and his proactive approach made a significant difference in my stay.The real test came when a global outage resulted in my flight being canceled for over 48 hours. During this stressfu...
Sentiment
Positive
Content
Staff Responsiveness
Jul 01, 2024
Excellent professional and caring hotel
I just spent a week at this excelent hotel. I was last there in 2010, it was excelent then, but even better now. Due to unforseen circumstances, my grlfriend and young son could not join me, but the hotel staff were professional, caring and made my stay perfect. The hotel is very professionally managed, located on a great beach (Flic en Flac), has well appoointed rooms and high quality bathrooms. The gardens (and everything else) are extremely well maintained. Food and drink is expensive, but p...
Sentiment
Positive
Content
Hotel Amenities
Feb 01, 2024
Wonderful hotel in a beautiful beach
This newly renovated hotel looks amazingly beautiful. In particular, the garden is a gem with diverse plants. Some areas seemed redone and plants need further growth, but the area with established trees and flowers are so nicely designed and the pond linked with the pool area is lovely.The Flic en Flac beach itself is picturesque. The sea is shallow for swimming or snorkeling, so it’s important to check and wait for the high tide. This long beach was better for a hike. For swimming, we mostly u...
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