Mixed Reviews: Convenient Location vs. Outdated Facilities at Hilton Chicago O'Hare Airport
Unlock Insights: Hilton Chicago O'Hare Guest Feedback Analysis

Mixed Reviews: Convenient Location vs. Outdated Facilities at Hilton Chicago O'Hare Airport

Chicago O'Hare International Airport, Chicago, IL 60666, United States

Hilton Chicago O'Hare Airport receives mixed reviews from guests. While praised for its convenient location near the airport, cleanliness, and helpful staff, negative feedback focuses on outdated facilities, uncomfortable beds, slow service during check-in, and issues with room amenities like air conditioning and temperature control. Some guests highlighted specific staff members for exceptional service. The hotel's dining options received mixed reviews. Overall, the hotel is considered suitable for quick stays due to its proximity to the airport, but may not be the best choice for longer or more luxurious visits.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • The corner rooms are quite nice. You have an awesome view over the airport and can watch many planes. Great place to see the sunrise. Also the gym is super cool

    Sentiment
    • Positive
    Content
    • Room Comfort

  • Perfect place to stay when you have an early flight out of ORD.Rooms: Beds are comfortable and rooms are clean.Walkability: If you’re flying AA, it’s an easy walk to/from the terminal.

    Sentiment
    • Positive
    Content
    • Room Comfort

  • I worked with Maddie on a Hilton Grand Vacation package. She was extremely helpful and knowledgeable on options that was right for my family trip.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • very old beds mattress over 20 years old.

    Sentiment
    • Negative
    Content
    • Room Comfort

  • Room was nice but service was almost nonexistent

    Sentiment
    • None
    Content
    • Service Efficiency

  • The beds were uncomfortable. The room temp couldn't be set below 71f. The beds seemed smaller than doubles, but i could be wrong. I wouldnt stay here again.

    Sentiment
    • Negative
    Content
    • Room Comfort
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Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Chicago O'Hare Airport based on online reviews collected from Google Business. The analysis helps Hotel Manager, Travel Consultant, Customer Experience Specialist, Hospitality Industry Analyst, Marketing Strategist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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