ClassPass: Billing, Customer Service, and Transparency Concerns
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    • Fitness Studio Owners
    • Customer Service Managers
    • Business Analysts
    • Marketing Professionals
    • Product Managers
ClassPass: Billing, Customer Service, and Transparency Concerns

ClassPass Exposed: Billing, Service, & Transparency Issues

ClassPass customers are expressing dissatisfaction due to issues with billing, customer service, communication, and the app's functionality. Complaints include unauthorized charges, lack of refunds for unused credits, difficulty canceling subscriptions, and poor response from support. Business owners also criticize ClassPass for financial losses, lack of pricing control, insufficient review processes, and non-existent live support. The platform's lack of transparency, abrupt policy changes, and limited class availability are driving negative feedback. Overall, users warn of misleading promotions, hidden fees, and a lack of accountability from ClassPass.

Source: Trustpilot Reviews of ClassPass 

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Customer Feedback Analysis of ClassPass 

Uncover the truth behind ClassPass with our in-depth report on customer feedback, billing issues, and service challenges.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Geen antwoord op simpele vraag.

    Ik overwoog om hier een abonnement te nemen. Helaas krijg ik geen antwoord op de vraag waar in mijn buurt stepchoreo lessen zijn. Het lijkt me toch geen moeilijke vraag. Maar er is blijkbaar niemand bij deze organisatie die antwoord kan geven op een simpele vraag.

    Sentiment
    • Negative
    Content
    • Availability and Scheduling Challenges
    Mar 01, 2024
  • I applied for a free trial and got…

    I applied for a free trial and got scammed into a new subscribtion before the trial plan was finished, now I have to pay 100 euros all of a sudden because of their misleading website with manage credit plan. The customer service is not open during their opening times and the email respond is a automatic reply.Worst experience with sports subscription ever!!!!

    Sentiment
    • Negative
    Content
    • Credit and Subscription Management
    Feb 29, 2024
  • Ich habe im November ein Probeabo…

    Ich habe im November ein Probeabo abgeschlossen (rechtzeitig gekĂŒndigt!!) und bemerke heute das mir einfach seitdem immer wieder der Monatsbeitrag fĂ€lschlicherweise abgebucht wurde! Eine Frechheit das man mit einem Probeabo wirbt und trotz rechtzeitiger KĂŒndigung die MonatsbetrĂ€ge in Höhe satter 55€ eingezogen werden.

    Sentiment
    • Negative
    Content
    • Pricing and Refund Problems
    Feb 28, 2024
  • I enrolled with a promo which required…

    I enrolled with a promo which required an upgrade to get unlimited bookings at a certain gym. Once I did that, magically, the promotion disappeared, and they couldn't do anything to solve the issue. Not worth the money and really bad customer service. Do not use them to book your gym classes abroad.

    Sentiment
    • Negative
    Content
    • Pricing and Refund Problems
    Feb 21, 2024
  • Un test sans test !

    J'étais trÚs enthousiaste à l'idée de tester le service car un ami me l'avait recommandé et m'a parrainé. Sauf que dans le test... on ne peut pas tester car il n'y a aucune disponibilité (y compris pour des salles classiques) ! La réponse donnée par le Service Client = si je souhaite tester, il faut que je paie. Dommage ;)

    Sentiment
    • Negative
    Content
    • Availability and Scheduling Challenges
    Feb 13, 2024
  • Partner bei ClassPass - Erfahrung

    Ich bin / war Partner bei ClassPass. Die Mitglieder haben an meinen Trainings teilgenommen. Jedoch wurde ich nie bezahlt. Laufend erhĂ€lt man Mails ohne nennenswerten Inhalt. Kein Ansprechpartner. Nutzlos und Zeitverschwendung. Ich habe gekĂŒndigt!

    Sentiment
    • Negative
    Content
    • Business Partnership and Payment Disputes
    Feb 10, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-84 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ClassPass  based on online reviews collected from Trustpilot. The analysis helps Fitness Studio Owners, Customer Service Managers, Business Analysts, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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