Aaptiv App Criticisms and Praise Amid Subscription Concerns
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In-Depth Aaptiv Feedback Report: Insights & Critiques

Aaptiv App Criticisms and Praise Amid Subscription Concerns

Aaptiv, a fitness app, faces criticism for its subscription practices and customer service. Users experience unauthorized charges post-trial periods, difficulties canceling memberships, and lack of transparency. Issues highlighted include hidden fees, auto-renewals, and inadequate refund policies. Some praise the app's workouts but point out missing features like updated content. Complaints range from misleading free trials to inconsistent workout quality, leading to distrust in the company.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Auto renewal without my permission

    I cancelled my membership many months before my renewal date. They still charged my card $99 for renewal without my permission. I want to be refunded. That is bad business..☹️

    Sentiment
    • Negative
    Content
    • Pricing and Refund Problems
    Feb 23, 2022
  • I keep cancelling and they keep…

    I keep cancelling and they keep charging. Really awful service and predatory practice.

    Sentiment
    • Negative
    Content
    • Subscription Cancellation Experience
    May 27, 2021
  • Great workouts for treadmill but there…

    Great workouts for treadmill but there has been no new treadmill content in a really long time If you updated treadmill content regularly would be 5 stars

    Sentiment
    • None
    Content
    • Workout Quality and Variety
    Apr 27, 2020
  • The offerings have been reduced and the…

    The offerings have been reduced and the prices go up and autorenew is a scam. I cancelled and keep getting charged.

    Sentiment
    • Negative
    Content
    • Pricing and Refund Problems
    Sep 09, 2019
  • Total scam!!

    Total scam!!! Unsubscribed 12 months ago and they just charged $153.98 for nothing!! Do not get this app or try free trial

    Sentiment
    • Negative
    Content
    • Payment Concerns
    Aug 16, 2019
  • The app is fantastic

    The app is fantastic. I absolutely loved the free trial and will definitely be signing up for a full subscription. Go for it, you won't regret it :)

    Sentiment
    • Positive
    Content
    • Workout Quality and Variety
    Jun 02, 2019
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Sentiment Analysis (of 30 reviews)
-54 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Aaptiv  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Specialists, Marketing Professionals, Fitness Industry Analysts, Digital Platform Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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