BP Customer Reviews Analysis
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BP Customer Reviews Analysis

BP Review Insight: Unlock Customer Sentiments

Mixed reviews for BP with customers highlighting issues such as high prices, poor customer service, fuel quality concerns, and technical difficulties with the BP app. Some praised specific staff members for excellent service. Common complaints include overcharging, rewards program issues, and lack of proper facilities like electric vehicle charging points. Overall, a pattern of inconsistent experiences emerged, reflecting both satisfaction and dissatisfaction among BP customers.

Source: Trustpilot Reviews of BP 

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Customer Feedback Analysis of BP 

Uncover insights with our BP Customer Feedback Analysis, highlighting service quality, pricing, and app experience.

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Custom Date - Apr 23, 2025
Popular Phrases (limited preview)
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Featured Content
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  • THEIVES

    Bought 2 packs of cigarettes, doughnuts, and 2 2 liters of Pepsi in Indianapolis. Put A $190 hold on my card at 5 a.m. on a Saturday. Never got a dime back, even sent a complaint to Indiana Attorney General, never walk in one again

    Sentiment
    • Negative
    Content
    • None
    Apr 15, 2024
  • Fueled up with 98 at Capalaba for $2.59…

    Fueled up with 98 at Capalaba for $2.59 and 10 minutes later saw 98 for $2.12 in Victoria Point. Very disappointed

    Sentiment
    • Negative
    Content
    • None
    Apr 14, 2024
  • Not worth the effort,you might be able…

    Not worth the effort,you might be able to register, but they don’t mean nothing if you can’t register your card , a total waist of time and effort .

    Sentiment
    • Negative
    Content
    • None
    Apr 03, 2024
  • Not worth the bother

    Not worth the bother. Most stations are run down and filthy. The rewards app conveniently loses your info and the so-called rewards aren’t real.

    Sentiment
    • Negative
    Content
    • None
    Mar 29, 2024
  • Instalaciones cómodas

    Instalaciones cómodas, variedad de productos, me gusta la tarjeta de fidelización. Solo hecho en falta menos autoservicio.

    Sentiment
    • Positive
    Content
    • None
    Mar 19, 2024
  • Vreselijke ervaring

    25 minuten in de wachtrij gezet, vervolgens hangt hij gewoon op, schandalig! 5 keer opnieuw doorgestuurd omdat ze allemaal te belabberd om te helpen!

    Sentiment
    • Negative
    Content
    • None
    Feb 29, 2024
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Sentiment Analysis (limited preview)
-62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for BP  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Brand Strategists, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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