Under Armour Customer Dissatisfaction: Product Quality, Customer Service, and Returns Process Concerns
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Under Armour Customer Dissatisfaction: Product Quality, Customer Service, and Returns Process Concerns

Under Armour customers express dissatisfaction with the quality of products, customer service, and returns process. Issues include late deliveries, missing items, poor material quality, and unresponsive customer support. Many customers report long wait times for refunds and a lack of communication. Some highlight challenges with returns, including limited courier options and difficulties in obtaining refunds. Despite some positive feedback on product quality, the overall consensus is negative due to consistent problems with service, communication, and product durability.

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Custom Date - May 20, 2024
Featured Content
  • Will never use this page again!

    Will never use this page again!04941245My money was withdrawn without a confirmation. Now thet say i never made a purchase and stopped answering the mails. Luckily my bank will handle the matter, but what a horrible customer service experience with Ana.

    Sentiment
    • Negative
    Content
    • Online Ordering Difficulties
    Apr 11, 2024
  • No response UA disgusting

    I ordered shoes and they were supposed to ne delivered last week, no way of getting a response from UA it's quite disgusting and their phone line is not working 😕 furious 😑

    Sentiment
    • Negative
    Content
    • Delivery and Shipping Issues
    Apr 11, 2024
  • Terrible quality

    Terrible quality. Bought an expensive hoody, and it already looks 5 years old after a couple of washes. It has become thin, and is pilling terribly. I followed the washing instructions, wash inside out etc.

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Mar 25, 2024
  • No delivery

    Sadly really like under armour clothes for sports but they have partnered with UPS, Delivery never attempted to house just went to a drop off point a real terrible company and looking at all the reviews avoid at all costs

    Sentiment
    • Negative
    Content
    • Delivery and Shipping Issues
    Mar 22, 2024
  • Sent wrong size

    Sent wrong size, so returned for a refund and was not refunded the delivery charge. No customer service number and they never responded to my email.

    Sentiment
    • Negative
    Content
    • Return and Refund Problems
    Mar 14, 2024
  • Alles is perfect

    Alles is perfect gelopen , je wordt goed op de hoogte gehouden van je bestelling "schoenen" van het begin tot einde aflevering .Zaterdag besteld , Dinsdag in huis .

    Sentiment
    • Positive
    Content
    • Delivery and Shipping Issues
    Mar 05, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Under Armour  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Customer Service Executives, Market Researchers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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