Mixed Feedback for Namco Pools: Rusting Pools, Delivery Issues, and Customer Service Woes
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Mixed Feedback for Namco Pools: Rusting Pools, Delivery Issues, and Customer Service Woes

Customers have mixed feelings about Namco Pools, with complaints about rusting in salt water pools, poor customer service, and unmet delivery expectations. However, positive feedback highlights knowledgeable staff, quick delivery times, and competitive pricing. Some customers faced issues with missing items and slow processing times. Overall, Namco Pools seems to have room for improvement in customer service and product quality.

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Custom Date - May 18, 2024
Featured Content
  • Can’t say enough good things about…

    Can’t say enough good things about Karen and the team in customer service. She has gone over the top to get me a replacement part for our pool. And it wasn’t easy, she had to deal with different vendors on my behalf !!! Thank you Karen and the whole team for making our oasis a happy place again, we’re very grateful. Have a well deserved wonderful weekend !!!Cindy & Dan Fenton

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 04, 2023
  • I ordered a hayward pump was told it…

    I ordered a hayward pump was told it was going to be delivered yesterday. When it didn’t arrive I called and was told they are all out of stock and will not be getting anymore this season. Very disappointing and frustrating to say the least!

    Sentiment
    • Negative
    Content
    • Order Fulfillment Issues
    Jul 12, 2023
  • A 16'X26' WINTER COVER IS HARD TO FIND

    I CAN ONLY COMMENT ON CUSTOMER SERVICE RESPONSE ,SIZE OF COVER AND PRICE. CAN GIVE YOU A BETTER REVIEW WHEN I GET THE COVER AND SEE HOW IT HOLDS UP THRU THE WINTER.

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    Jun 24, 2023
  • Andrew was super helpful at the Salem…

    Andrew was super helpful at the Salem New Hampshire store and walked me through all of my Alternatives where I ended up purchasing and above ground pool!

    Sentiment
    • Positive
    Content
    • In-store Shopping Experience
    May 15, 2023
  • Namco Excellent service!

    I just went to Namco on route 1 in peabody. This store has Excellent customer service from the very beginning. I went to Namco and needed to have my pool water tested & needed some parts for our pool & Henry explained in detail all about our water, helped me find my pool parts and all with a smile on his face. He was happy to help me & he’s extremely knowledgeable about pool supplies & pools, very bright young man. If you need anything related to your pool go to Namco! Excellent customer service from the moment I walked into that store!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 13, 2023
  • Thank you Ed & Joel from Namco Enfield…

    Thank you Ed & Joel from Namco Enfield store. You guys helped me with all my questions and concerns. I appreciate making the process easy for me Eli

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 06, 2023
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
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Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Namco Pools  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Customer Service Trainers, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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