Mixed Reviews for OMCgear: Praise for Delivery, Prices, and Selection Despite Issues with Returns and Customer Service
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Mixed Reviews for OMCgear: Praise for Delivery, Prices, and Selection Despite Issues with Returns and Customer Service

OMCgear receives mixed reviews with customers praising the quick delivery, good prices, and great selection but facing issues with returns, customer service, and product quality. Some reviewers had positive experiences, highlighting excellent service and fast shipping. However, others criticized the company for misleading advertisements, poor quality products, and unhelpful customer service in return processes.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • OMC. Awesome as always!!

    Great service, great selection, super fast shipping. Customer for life! A+++++

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 05, 2017
  • I love omc!

    Excellent products, service and selection! Highly recommend this site!

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 06, 2015
  • Speedy delivery and customer service!

    I was elated at how quickly my shipment arrived and how quickly any issues were resolved. Only reason my rating is one star shy of perfect is that I had to pay to ship my item back to the retailer for a refund due to my item being the wrong size and the right size not being available--then again, my item was on sale most likely because of the limited sizes. However, other online retailers I've made purchases from were quick to provide a free return shipping label for similar issues. Other than that, my experience with this retailer was smooth, and I'd gladly recommend them to others.

    Sentiment
    • Positive
    Content
    • Return & Refund Process
    Mar 04, 2015
  • Great customer service!

    I had an issue with shipping/delivery, UPS was horrible to deal with. I called OMC customer service and explained the situation to Jack. I was heading out for a ski trip and was in need of the skis I ordered. Jack not only sent another set out but had them overnighted to the hotel I was staying at. I was skeptical that they would show, but OMC proved me wrong! When I arrived at the hotel, the skis were waiting in my room! Thanks Jack!!

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Mar 03, 2015
  • I am one happy customer!

    Ordering was easy all the way to checkout. I called with an important question after ordering and customer service was great! OMCgear will get more orders from this guy!

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 03, 2015
  • Received fantastic advice and assistance !

    I needed a zero degree sleeping bag in a hurry. OMCGear's employees here extremely helpful, courteous, and knowledgeable and helped me find a great sleeping bag at a great price. It was shipped quickly and the shipping fee was extremely fair. Thanks OMCGear!

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 03, 2015
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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