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United States
Review of Bank App Issues

Review of Bank App Issues

30 reviews between Mar 16, 2023 and Nov 17, 2023.

Many users are experiencing issues with the bank's app, including problems with logging in, downloading, and authorizing payments. The app is also prone to crashing and has limited functionalities for business accounts. Overall, customers find the app frustrating and unreliable.

Lloyds Bank Business - Apps on Google Play
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30 reviews between Mar 16, 2023 and Nov 17, 2023.

Mar 16, 2023 - Nov 17, 2023

Popular Phrases

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Featured Content

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  • App used to work fine but for the last few months at has started crashing every time trying to scan a cheque on the first attempt. You then have to re-log into app.

    Sentiment
    • None
    Content
    • App Crashes
    Nov 16, 2023

  • Why would view pin only work on apple devices

    Sentiment
    • Negative
    Content
    • Installation Problems
    Nov 02, 2023

  • Desperate tried to use card I need to pay an invoice but haven't. I can't get to local branch as I'm housebound.

    Sentiment
    • Positive
    Content
    • Payment Authorization
    Oct 16, 2023

  • An update to previous rating slating it. It works. Just that they ended my account without telling me ? Inactivity and yes that was the case. App worked anyway and I'll use again when I re apply for account when business re starts. Had to revisit as it doesn't deserve my previous slating ......

    Sentiment
    • None
    Content
    • N/A
    Jul 07, 2023

  • No longer works. Will have to change my bank no near by branches an app not working. This bank is hopeless.

    Sentiment
    • Negative
    Content
    • App Not Working
    Jun 15, 2023

  • Issue 1: I have to zoom in unlike the other 3 banking apps I use. Issue 2: Im not allowed to add a business recipient British Gas so I need to call a number at my own expense. Issue 3: Technical issues prevent me from changing memorable information which I forgot so I cannot get past this on my smartphone. This company has always been useless and this was proven during the PPI where this useless company couldn't be bothered to do there job properly and I nearly didn't get comp

    Sentiment
    • Negative
    Content
    • App Not Working
    Jun 03, 2023

  • Frustration. I understand that security is paramount, but something like biometrics saves a lot of trouble remembering passwords IDs pass codes, etc., as a fingerprint or iris scanning is secure?

    Sentiment
    • Negative
    Content
    • Security Concerns
    May 21, 2023

  • Doesn't work with my new android phone

    Sentiment
    • Negative
    Content
    • Installation Problems
    May 07, 2023

  • Unusable rubbish. Every time I try to log in it tells me to change my password. I do, same happens again etc. etc. Called help, got three different people, still won't work.

    Sentiment
    • Negative
    Content
    • Login Issues
    Mar 29, 2023

  • Lloyds group devs have done a good job with their apps.

    Sentiment
    • Positive
    Content
    • App Not Working
    Mar 18, 2023
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Sentiment Analysis

-27 Net Promoter
Score

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