Frustrating and Unreliable Duty-Free Shop App and Website
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Frustrating and Unreliable Duty-Free Shop App and Website

The app and website for this duty-free shop are extremely frustrating and unreliable. Customers complain about issues such as the basket remaining empty, login problems, red screens, crashing, slow loading times, and unresponsive interfaces. The overall user experience is described as poor, with many bugs and glitches. It is difficult to pre-book or order anything, and the app is not fit for purpose. However, there are a few positive reviews mentioning good service.

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  • Customer Experience Specialists
  • UI/UX Designers
  • E-commerce Managers
  • Mobile Application Developers

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • This app is a disaster. I can't order anything, or login or do anything it's supposed to. Absolute poo. *Edit. Perhaps the only thing worse than the app is the website! No mean feat.

    Sentiment
    • Negative
    Content
    • Website Issues
    Sep 30, 2023

  • La pestaña de compras queda inutilizada despues de que un popup preguntando por permisos de cookies aparece. Muy mala experiencia de usuario

    Sentiment
    • Negative
    Content
    • Unusable App
    Sep 25, 2023

  • Terrible. Discounts the same as the website, it crashes, won't add items to your basket, has pop ups at the top that you can't remove and half a banner you can't see

    Sentiment
    • Negative
    Content
    • Website Issues
    Sep 11, 2023

  • Too many bugs inherent, constant freezing. My interface is stuck at a red screen permanently. Please fix these issues

    Sentiment
    • Negative
    Content
    • App Performance
    Sep 10, 2023

  • for 2 weeks customer service keep saying we are completing updates on our apps.... all I get is a red screen. no access anymore to the account. Shocking service and response from the...

    Sentiment
    • Negative
    Content
    • App Performance
    Sep 09, 2023

  • App loads, login, see the qr code for a second the it just crashes back to a full red screen... useless app. Deleted & reloaded with same results.

    Sentiment
    • Negative
    Content
    • App Performance
    Sep 09, 2023
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Red By Dufry - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Digital Product Managers, Customer Experience Specialists, UI/UX Designers, E-commerce Managers, Mobile Application Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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