30 reviews between May 18, 2023 and May 25, 2023.
Passengers criticize American Airlines' incompetent staff, ineffective mobile app, poor customer service, slow baggage handling, uncomfortable seats, and lack of amenities. Some had their luggage lost or delayed, experienced flight cancellations, or were removed from their flights without explanation. However, others appreciate the airline's efficient mobile app, good flights, and caring personnel. Several reviewers vow to switch to other airlines.American Airlines
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Should not shut people off the flight before it was supposed to.
This airline is broken throughout!!! If you looked at the history of my flights for the past 1-5 years you would get all the answers you are looking for!!!!
I find it a bit difficult to cancel a flight and try to rebook a flight. Also, I always buy a first class ticket. Using the overhead bins above my first class seat and smashing my purse and carryon is very bad business. People were using the First Class bins before filling up their own Coach bins. And the stewardess was letting them. I’ve had my purses, bags and a hat smashed by people who are not in first class but using our bins. It’s terrible
Very dissatisfied with operator
What a very nice experience!!! My first time flying with special assistance and I wasn’t quite sure what to expect but WOW, I felt like a queen, such caring service and helpful personnel. Thank you so much for making my trip easy and safe, I really appreciate it.
Always seems to be good flights and service.. been all over the country with AA and pleased so far! Personally, the only airline I will fly with.
I love the app and the immediate updates etc
I only tried to get this app to use AA’s inflight entertainment system. Tried to sign up and get an AA frequent flyer number 3 times but it didn’t work.
And seriously, when trying to enroll in the app, why in the world did some software developer think it was “cool” to have text show up on the right hand side of the text boxes and have it roll to the left? Bizarre design.
En varias ocasiones no sale el equipaje de clase ejecutiva sino hasta el final como es el caso de hoy
My bag was checked in > 2 hours at MSY
Hasn’t arrived at Charlotte
Apparently some moron employed by you loaded into a different flight
My flight arrived about 15 minutes early but I had about and hour and a half before I got my luggage.
1. My carry-on was checked and although it’s been accepted as a carry-on on other flights and I observed room for it in the overhead bins, and I observed bags as large or larger than mine in the overheads, , it was confiscated before I boarded and I had to retrieve it at the baggage claim.
2. For a $200 trip, you could at least pass out small bottles of water-even if they were room temperature.
Other than these items, it was good. Efficient app gave me my boarding pass on my phone, as well as my baggage location. Left on time, smooth trip, arrived early, and got my carry-on in one piece.
I have 2.5 mil miles on American and will switch. Over to another airline. Felt like flying on Spirit airlines which I haven’t been on in. 15 years.
Never get upgraded and prices keep going up. Even flight attendants say AA has gone down hill. I have two more trips in the next three weeks and will start flying other airlines after those trips.
Did not give me advantage number on setup. Had app email it to me and still login failed. Also on setup it did not ask for a username, but it still wants one. Completely useless!
This app never works correctly always malfunctioning.
Another disappointing experience with AA.
For some reason not known to us, they took us off of our ticketed flight, and put us on a flight for the next day. When we went to customer service they put us back on our original flight, no apologies and we lost our seat assignments…have to sit in middle seats….
Your service and space of the place could use some improvement. Each day your flights are less capable of dealing with demands, bags constantly being removed and checked in due to passengers carrying multiple items that are not controlled
App lets you checkin without confirming about bags.
You should not provide partial functionality only yo create mess.
The baggage always takes forever at CLT. How hard is it to hire more baggage handlers and get the baggage off the plane in a reasonable amount of time?
Should not have to wait an hour for my bag when we were right next to our gate.
Flight attendant in first class was amazing!!!
Took longer to get my bag than the flight took
Worst airline I’ve ever flown on, incompetent staff, app displays incorrect information. Will not fly with American again.
American Airlines unloading in Cleveland are full of idiots. No reason it should take 45 minutes to unload bags. Idiots
Customer service at the airport is nonexistent, and the app is ineffective
My days of flying on American Airlines her over
I’m not doing that for
Es una línea de pobre categoría. Aviones sucios, mal limpiados. Acabo de viajar. Frío en el vuelo y ya no ponen blankets, ni pillows, ni comida… sobres con papas fritas, y otros paquetitos con comida chatarra. Todo esto en primera clase o
Business. Es una falta de respeto para el costo que uno paga. Me siento burlado, ofendido y profundamente triste por el estado de la aviación norteamericana y su depauperación. American Airlines es una vergüenza en tierra y en el aire.
Wasted 25 minutes of my life trying to add a checked bag on the app. There is no indication of how to do this. Now i have to wait in another line at the airport, Thanks AA!
I paid extra, per leg, for my window seats. Row 13 then row 14. I was disappointed, however, that I was group 7 of 9 to board. Why?!? I also thought complimentary drinks came with my upgrade, including alcohol. I wasn’t offered alcohol. Was I wrong?
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