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United States
Mixed Reviews for American Airlines

Mixed Reviews for American Airlines

30 reviews between May 18, 2023 and May 25, 2023.

Passengers criticize American Airlines' incompetent staff, ineffective mobile app, poor customer service, slow baggage handling, uncomfortable seats, and lack of amenities. Some had their luggage lost or delayed, experienced flight cancellations, or were removed from their flights without explanation. However, others appreciate the airline's efficient mobile app, good flights, and caring personnel. Several reviewers vow to switch to other airlines.

‎American Airlines
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30 reviews between May 18, 2023 and May 25, 2023.

May 18, 2023 - May 25, 2023

Popular Phrases

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Featured Content

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  • Review

    Always seems to be good flights and service.. been all over the country with AA and pleased so far! Personally, the only airline I will fly with.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Entrega equipaje

    En varias ocasiones no sale el equipaje de clase ejecutiva sino hasta el final como es el caso de hoy

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
  • Lost baggage

    My bag was checked in > 2 hours at MSY
    Hasn’t arrived at Charlotte
    Apparently some moron employed by you loaded into a different flight

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • Luggage

    My flight arrived about 15 minutes early but I had about and hour and a half before I got my luggage.

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
  • App works differently than website

    App lets you checkin without confirming about bags.
    You should not provide partial functionality only yo create mess.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 21, 2023
  • Baggage delays always

    The baggage always takes forever at CLT. How hard is it to hire more baggage handlers and get the baggage off the plane in a reasonable amount of time?

    Sentiment
    • None
    Content
    • Technical Issues
    May 20, 2023
  • Baggage Claim

    Should not have to wait an hour for my bag when we were right next to our gate.

    Flight attendant in first class was amazing!!!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 20, 2023
  • Poor app

    Worst airline I’ve ever flown on, incompetent staff, app displays incorrect information. Will not fly with American again.

    Sentiment
    • Negative
    Content
    • Others
    May 20, 2023
  • Cancel my flight

    Customer service at the airport is nonexistent, and the app is ineffective

    My days of flying on American Airlines her over

    Sentiment
    • Negative
    Content
    • Customer Service
    May 20, 2023
  • Couldn’t add a checked bag on the app

    Wasted 25 minutes of my life trying to add a checked bag on the app. There is no indication of how to do this. Now i have to wait in another line at the airport, Thanks AA!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 19, 2023
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Sentiment Analysis

-47 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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