Unlock Insights with American Airlines Feedback Analysis
Passengers criticize American Airlines' incompetent staff, ineffective mobile app, poor customer service, slow baggage handling, uncomfortable seats, and lack of amenities. Some had their luggage lost or delayed, experienced flight cancellations, or were removed from their flights without explanation. However, others appreciate the airline's efficient mobile app, good flights, and caring personnel. Several reviewers vow to switch to other airlines.
Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
I love the app and the immediate updates etc Thank You
Sentiment
Positive
Content
App Functionality
May 23, 2023
Entrega equipaje
En varias ocasiones no sale el equipaje de clase ejecutiva sino hasta el final como es el caso de hoy
Sentiment
Positive
Content
Baggage Handling
May 22, 2023
Lost baggage
My bag was checked in > 2 hours at MSY Hasn’t arrived at Charlotte Apparently some moron employed by you loaded into a different flight
Sentiment
Negative
Content
Lost Luggage
May 22, 2023
Baggage Claim
Should not have to wait an hour for my bag when we were right next to our gate.
Flight attendant in first class was amazing!!!
Sentiment
Negative
Content
Baggage Handling
May 20, 2023
Baggage claim
Took longer to get my bag than the flight took
Sentiment
Negative
Content
Baggage Handling
May 20, 2023
Couldn’t add a checked bag on the app
Wasted 25 minutes of my life trying to add a checked bag on the app. There is no indication of how to do this. Now i have to wait in another line at the airport, Thanks AA!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for American Airlines based on online reviews collected from App Store. The analysis helps Airline Customer Service Manager, Marketing Specialist in Aviation, Airline Operations Manager, Customer Experience Analyst, Travel Industry Consultant to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
Get a complete view of your buyer personas and discover what they specifically mention as a list of topics.
SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
Excel, PDF and PowerPoint Export
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
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