Mixed Reviews for American Airlines

Annoying.

Always seems to be good flights and service.. been all over the country with AA and pleased so far! Personally, the only airline I will fly with.

I love the app and the immediate updates etc
Thank
You

I only tried to get this app to use AA’s inflight entertainment system. Tried to sign up and get an AA frequent flyer number 3 times but it didn’t work.

And seriously, when trying to enroll in the app, why in the world did some software developer think it was “cool” to have text show up on the right hand side of the text boxes and have it roll to the left? Bizarre design.

En varias ocasiones no sale el equipaje de clase ejecutiva sino hasta el final como es el caso de hoy

My bag was checked in > 2 hours at MSY
Hasn’t arrived at Charlotte
Apparently some moron employed by you loaded into a different flight

My flight arrived about 15 minutes early but I had about and hour and a half before I got my luggage.

1. My carry-on was checked and although it’s been accepted as a carry-on on other flights and I observed room for it in the overhead bins, and I observed bags as large or larger than mine in the overheads, , it was confiscated before I boarded and I had to retrieve it at the baggage claim.

2. For a $200 trip, you could at least pass out small bottles of water-even if they were room temperature.

Other than these items, it was good. Efficient app gave me my boarding pass on my phone, as well as my baggage location. Left on time, smooth trip, arrived early, and got my carry-on in one piece.

Freezing
Uncomfortable seats.
I have 2.5 mil miles on American and will switch. Over to another airline. Felt like flying on Spirit airlines which I haven’t been on in. 15 years.
Never get upgraded and prices keep going up. Even flight attendants say AA has gone down hill. I have two more trips in the next three weeks and will start flying other airlines after those trips.

Executive Platinum
Jeff Pink

Did not give me advantage number on setup. Had app email it to me and still login failed. Also on setup it did not ask for a username, but it still wants one. Completely useless!

This app never works correctly always malfunctioning.

Another disappointing experience with AA.
For some reason not known to us, they took us off of our ticketed flight, and put us on a flight for the next day. When we went to customer service they put us back on our original flight, no apologies and we lost our seat assignments…have to sit in middle seats….
Why????

Your service and space of the place could use some improvement. Each day your flights are less capable of dealing with demands, bags constantly being removed and checked in due to passengers carrying multiple items that are not controlled

App lets you checkin without confirming about bags.
You should not provide partial functionality only yo create mess.

The baggage always takes forever at CLT. How hard is it to hire more baggage handlers and get the baggage off the plane in a reasonable amount of time?

Should not have to wait an hour for my bag when we were right next to our gate.

Flight attendant in first class was amazing!!!

Took longer to get my bag than the flight took

Worst airline I’ve ever flown on, incompetent staff, app displays incorrect information. Will not fly with American again.

American Airlines unloading in Cleveland are full of idiots. No reason it should take 45 minutes to unload bags. Idiots

Customer service at the airport is nonexistent, and the app is ineffective

My days of flying on American Airlines her over

I’m not doing that for

Es una línea de pobre categoría. Aviones sucios, mal limpiados. Acabo de viajar. Frío en el vuelo y ya no ponen blankets, ni pillows, ni comida… sobres con papas fritas, y otros paquetitos con comida chatarra. Todo esto en primera clase o
Business. Es una falta de respeto para el costo que uno paga. Me siento burlado, ofendido y profundamente triste por el estado de la aviación norteamericana y su depauperación. American Airlines es una vergüenza en tierra y en el aire.

Wasted 25 minutes of my life trying to add a checked bag on the app. There is no indication of how to do this. Now i have to wait in another line at the airport, Thanks AA!

I paid extra, per leg, for my window seats. Row 13 then row 14. I was disappointed, however, that I was group 7 of 9 to board. Why?!? I also thought complimentary drinks came with my upgrade, including alcohol. I wasn’t offered alcohol. Was I wrong?

Lost luggage