United Airlines Receives Negative Reviews for Delayed Flights and Poor Customer Service
  • 85 users bookmarked
  • Who is this report for?
    • Airline Operations Manager
    • Customer Experience Director
    • Travel Industry Analyst
    • Corporate Travel Manager
    • Airline Marketing Professional
United Airlines Receives Negative Reviews for Delayed Flights and Poor Customer Service

Unlock Insights: United Airlines Customer Feedback Report

United Airlines receives negative reviews for delayed flights, lost baggage, poor customer service, and racist behavior. Passengers complain about the narrow seats and lack of legroom. Some customers had trouble filing claims for compensation. The airline also faced criticism for canceling flights and causing inconvenience for travelers. Overall, United Airlines is labeled as the worst airline with unhelpful staff and frequent flight disruptions.

Source: Trustpilot Reviews of United Airlines 

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of United Airlines 

In-depth analysis of United Airlines' customer feedback on service, delays, and more. Essential insights for improvement.

Export
Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • spent 24 hrs trying to book online…

    spent 24 hrs trying to book online called them got transferred from one department to another and no one to talk too to sort things out. THIS IS THE WORST ONLINE AND GOING PERSUADE EVERONE AGAINST BOOKING THROUGH YOU. THIS AIRLINE IS WORTH ZERO STARS

    Sentiment
    • Negative
    Content
    • Booking/Reservation
    Oct 10, 2023
  • Schlechteste Airline auf der Welt!

    Schlechteste Airline auf der Welt!Nehmt eine andere nur nicht die!!Ich würde denen nicht Mal einen Stern geben wenn das möglich wäre!!!

    Sentiment
    • Negative
    Content
    • Rude Staff
    Sep 20, 2023
  • Flugzeug viel zu gekühlt

    Ich hatte wegen der viel zu starken Klima extrem Kopfschmerzen. Immerhin ist das Personal nett und hatte Aspirin. Generell war es im Flugzeug viel zu kalt, sodass jeder eine Jacke/Pulli und/oder Decke verwendet hat. Einfach unangenehm.

    Sentiment
    • Negative
    Content
    • In-flight Experience
    Sep 19, 2023
  • Kundenservice:0

    Kundenservice:0Freundlichkeit an der Hotline: 0United: nie wieder

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 15, 2023
  • Volo Londra-NY.

    Volo Londra-NY.Aereo con sufficiente spazio per le gambe (anche per mio marito di 192 cm), cibo a bordo buono (per essere un pranzo in volo), dotazioni per il lungo viaggio (coperta e cuscino supporto per il collo) comode e utili.Buon volo!

    Sentiment
    • Positive
    Content
    • In-flight Experience
    Aug 23, 2023
  • United Airlines er så dårlige

    United Airlines er så dårlige. Flyet var forsinket, maden var muggen, bagagen var tabt😡😡😡😡😡😡

    Sentiment
    • Negative
    Content
    • Lost Luggage
    Aug 18, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
-78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Emirates Feedback Report: Uncover Traveler Insights
    Trustpilot Reviews 95
  2. Explore Air Mauritius Customer Feedback Analysis
    Trustpilot Reviews 74
  3. Unlock Insights with American Airlines Feedback Analysis
    App Store Reviews 70
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for United Airlines  based on online reviews collected from Trustpilot. The analysis helps Airline Operations Manager, Customer Experience Director, Travel Industry Analyst, Corporate Travel Manager, Airline Marketing Professional to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.