United Airlines Receives Negative Reviews for Delayed Flights and Poor Customer Service
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United Airlines Receives Negative Reviews for Delayed Flights and Poor Customer Service

United Airlines receives negative reviews for delayed flights, lost baggage, poor customer service, and racist behavior. Passengers complain about the narrow seats and lack of legroom. Some customers had trouble filing claims for compensation. The airline also faced criticism for canceling flights and causing inconvenience for travelers. Overall, United Airlines is labeled as the worst airline with unhelpful staff and frequent flight disruptions.

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  • Customer Experience Director
  • Travel Industry Analyst
  • Corporate Travel Manager
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Custom Date - May 24, 2024
Featured Content
  • spent 24 hrs trying to book online…

    spent 24 hrs trying to book online called them got transferred from one department to another and no one to talk too to sort things out. THIS IS THE WORST ONLINE AND GOING PERSUADE EVERONE AGAINST BOOKING THROUGH YOU. THIS AIRLINE IS WORTH ZERO STARS

    Sentiment
    • Negative
    Content
    • Booking/Reservation
    Oct 10, 2023
  • Schlechteste Airline auf der Welt!

    Schlechteste Airline auf der Welt!Nehmt eine andere nur nicht die!!Ich würde denen nicht Mal einen Stern geben wenn das möglich wäre!!!

    Sentiment
    • Negative
    Content
    • Rude Staff
    Sep 20, 2023
  • Flugzeug viel zu gekühlt

    Ich hatte wegen der viel zu starken Klima extrem Kopfschmerzen. Immerhin ist das Personal nett und hatte Aspirin. Generell war es im Flugzeug viel zu kalt, sodass jeder eine Jacke/Pulli und/oder Decke verwendet hat. Einfach unangenehm.

    Sentiment
    • Negative
    Content
    • In-flight Experience
    Sep 19, 2023
  • Kundenservice:0

    Kundenservice:0Freundlichkeit an der Hotline: 0United: nie wieder

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 15, 2023
  • Volo Londra-NY.

    Volo Londra-NY.Aereo con sufficiente spazio per le gambe (anche per mio marito di 192 cm), cibo a bordo buono (per essere un pranzo in volo), dotazioni per il lungo viaggio (coperta e cuscino supporto per il collo) comode e utili.Buon volo!

    Sentiment
    • Positive
    Content
    • In-flight Experience
    Aug 23, 2023
  • United Airlines er så dårlige

    United Airlines er så dårlige. Flyet var forsinket, maden var muggen, bagagen var tabt😡😡😡😡😡😡

    Sentiment
    • Negative
    Content
    • Lost Luggage
    Aug 18, 2023
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Sentiment Analysis (of 30 reviews)
-78 Net Promoter
Score
Popular Topics (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for United Airlines  based on online reviews collected from Trustpilot. The analysis helps Airline Operations Manager, Customer Experience Director, Travel Industry Analyst, Corporate Travel Manager, Airline Marketing Professional to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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