Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
Air Mauritius Reviews: Service, Comfort, and Amenities

Air Mauritius Reviews: Service, Comfort, and Amenities

30 reviews between Feb 01, 2023 and Jul 01, 2023.

Air Mauritius receives positive reviews for its service, friendly crew, and comfortable seats. Passengers appreciate the direct flights and good legroom. Some passengers mention issues with check-in and seat allocation. The airline is praised for its amenities such as complimentary drinks and entertainment. However, there are complaints about outdated movies and blankets with unpleasant odors. One passenger shares a negative experience with customer service and missed connections. Despite some drawbacks, Air Mauritius is recommended for its overall experience and professionalism.

Air Mauritius Flights and Reviews (with photos) - Tripadvisor
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

30 reviews between Feb 01, 2023 and Jul 01, 2023.

Feb 01, 2023 - Jul 01, 2023
  • Basic service failures

    Changed outbound flight with ANY notification. Changed family members return flight without ANY notification. I've had better service at a drive through.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 01, 2023
  • Try the Mauritian Brand in the Sky

    Highly recommends Air Mauritius. With the new A350, the comfort is better. Friendly personnel, always present to help compared to competitors! We Mauritians must be proud of our national flag carrier...

    Sentiment
    • Positive
    Content
    • Comfort and Legroom
    Jul 01, 2023
  • Not providing seat paid for

    Do not book seats from this airline they will alot you a random seat on arrival at Heathrow- shocking and fraudulent. I prey we can get our money back. Many others on our flight had the same problem. Be warned!

    Sentiment
    • Negative
    Content
    • Seat Allocation
    Jul 01, 2023
  • Terrible experience with MK851

    We had a terrible experience. The MK851 Flight was delayed by more than 1 hour, there was no communication during that time. And then an hour later we were told we were waiting for the people who were connecting. As a result of that delay we missed out connecting flight, tha we were meant to take Johannesburg. A group (11 people) of us were at Air Mauritus office in Johannesburg for more than 2 hours and we were not assisted regarding our connecting flight , no rebooking or refund was done. Customer services also could not help. They were all insensitive. We had to find money to rebook for the following day. I hope no one ever experience such.…

    Sentiment
    • Negative
    Content
    • Flight Delays and Changes
    Jul 01, 2023
  • Everything was okay ,derpating on time and the arrival on time

    They need to change the departure time from SA to get to Mauritius early during the day schedule earlier time from SA

    Sentiment
    • None
    Content
    • Flight Delays and Changes
    Jul 01, 2023
    • Wouldn't fly with Air Mauritius again right now

      The positives: To and from Mauritius we arrived safely. The food was good and some staff smiled and came across friendly. Negatives: The seats are not the most comfortable, and when you're on a 12 hour flight this is important. The movies and series are dated, most we had…

      Sentiment
      • None
      Content
      • Comfort and Legroom
      Jul 01, 2023
    • Attended a conference in Mauritius

      Flight, flight attendants, the pilot were excellent No turbulence experienced No jet lag Flight was timeous

      Sentiment
      • Positive
      Content
      • Overall Experience
      Jul 01, 2023
    • Not ideal

      The flight was comfortable to an extent. The air is bad and you will sweat. The option of airconditioning is not available. Further the blankets really smelled. They had a sour smell to them. This alone made me nauseous. They changed my blanket to another one that smelled…

      Sentiment
      • Negative
      Content
      • Comfort and Legroom
      Jul 01, 2023
    • Air Mauritius is fantastic

      One of the better flights I've been on in a very long time. Overall I was blown away by the crew the flight and the aircraft. Great leg room as I'm tall. Didn't have any issues. Attendants were great and helped with my baby needs. Food was also not bad.

      Sentiment
      • Positive
      Content
      • Comfort and Legroom
      Jun 01, 2023
    • Air Mauritius Owe Us Money And Are Ignoring Flight Delay Compensation!

      Our flight was delayed by a day on return from the 21st of June to 22nd of June, Air Mauritius stated in an email they would pay for 1 nights accommodation, we had to pay £371 to stay in our hotel, I have reported this on your online system and made a complaint in which I have no correspondence, we are due our money back and Air Mauritius has taken no action with this, not even an email to say they are dealing with it, absolutely disgusting!!! 5 Weeks later, the maximum is 28 days this needs sorting. …

      Sentiment
      • Negative
      Content
      • Flight Delays and Changes
      Jun 01, 2023
    • The worst airline we have travelled with

      Had sold the seats we had paid for to someone else without telling us, and gave us boarding passes forcwring seats on arrival at Heathrow, this practice is so dodgy and should not be allowed in the UK. Many other passengers had the same and similar problem's! Including 1 man…

      Sentiment
      • Negative
      Content
      • Seat Allocation
      Jun 01, 2023
    • Good airline with new aircraft

      Chose Air Mauritius because it was a direct flight (overnight both ways). LHR check-in was quick but not impressed with the Plaza Premium Lounge as it is used by too many airlines (crowded, limited facilities albeit a good standard). Crew were friendly and welcoming and…

      Sentiment
      • Positive
      Content
      • Comfort and Legroom
      Jun 01, 2023
    • Always satisfied / amaze

      I have travelling with lots of airlines , air Mauritius is still the best airlines qua service from cabin crew.

      Sentiment
      • Positive
      Content
      • Cabin Crew Service
      Jun 01, 2023
    • Air Mauritius, the best!

      Air Mauritius is the best service and experience from/to Mauritius! The crew is welcoming, entertainment varied and great, and great to fly the national airline.

      Sentiment
      • Positive
      Content
      • Overall Experience
      Jun 01, 2023
    • Finally direct again from Cape Town Mauritius

      The airbus 330neo experience direct from Cape Town was excellent, better than the little A319 from past era and much better than wasting a day through Johannesburg. Air Mauritius made a fantastic comeback after Covid. Thank you and keep it up.

      Sentiment
      • Positive
      Content
      • Overall Experience
      Jun 01, 2023
    • Flight taken on 17th May - MK441

      Please convey my special thanks to the whole team on board flight MK441 on the 17th of May, especially SFP Didier Barbe & FP Vishal Baboolall who went out of their way to make my flight absolutely enjoyable. You guys did a fantastic job. Keep it up ! Ihave already recommended…

      Sentiment
      • Positive
      Content
      • Cabin Crew Service
      May 01, 2023
    • Great Hospitality by the Cabin Attendants

      I am writing this review to especially express my gratitude to Air Mauritius and the Cabin Attendents on my flight AI6749 on 10.5.2023 at 02.45 a.m from Mumbai to Mauritius.. After the warm welcome, we took off well and after an hour, I had an Excruciating pain in my stomach...…

      Sentiment
      • Positive
      Content
      • Overall Experience
      May 01, 2023
    • Thiefs took my money

      So I was due to fly out from Perth to Mauritius in April 2019, and literally during that week, covid closed the airports. At the time, the airline said they will give us 2 year voucher for the credit of the flight and weren't issuing refunds. Ok copped it on the chin as…

      Sentiment
      • Negative
      Content
      • Flight Delays and Changes
      May 01, 2023
    • Food an issue!

      Flew London to Mauritius business class. Accommodation on board fine and crew excellent but food on board and in lounges poor. Also,choice of movies,TV series n board limited and not current. Not good enough for a business class fare.

      Sentiment
      • Positive
      Content
      • Food and Beverage
      May 01, 2023
    • Wonderful experience

      We flew from Manchester to Paris, what a Fantastic airline, service and experience. Customer service is better than most other brands, with attention to comfort and quality. the onboard drinks were complimentary, and it was a nice surprise to experience a degree of civility from…

      Sentiment
      • Positive
      Content
      • Customer Service
      May 01, 2023
    • New aircraft, spacious business class

      The new aircraft has good seat configuration in business class. Very spacious. Before arrival good breakfast.

      Sentiment
      • Positive
      Content
      • Comfort and Legroom
      May 01, 2023
    • What a wonderful airline

      What a wonderful experience, so much more attention to detail than others in a similar bracket like a sleep package of eye mask, ear plugs and a refresh package of toothpaste and brush for waking. The free headphones, usually have to rent from others and free drinks made a big…

      Sentiment
      • Positive
      Content
      • Overall Experience
      May 01, 2023
    • Leg-room OK. Food quite tasty.

      The leg-room was fine. The seats were perhaps a bit narrow. On our flight out, the plane was less than half full, so I had a bank of three seats, making an excellent bed, and could get some sleep during the overnight flight. The return flight, two weeks later, was packed. We…

      Sentiment
      • Positive
      Content
      • Comfort and Legroom
      May 01, 2023
    • WORST CUSTOMER EXPERIENCE EVER

      During my flight with Air Mauritius at 2am local time me and my friend (who was fast asleep at the time) had the unfortunate experience of having hot coffee poured over us! The air hostess decided instead of taking the gentleman sat next to me by the windows cup, she thought…

      Sentiment
      • Negative
      Content
      • Cabin Crew Service
      May 01, 2023
    • Direct Flight To Mauritius

      Apart from the check in at LHR where Air Mauritius wanted our pre-selected seats to give to children which meant that after queuing for check in we then we sent to a different counter to start again, nothing offered in exchange for our help. Actual flight, staff, service, food…

      Sentiment
      • Positive
      Content
      • Customer Service
      May 01, 2023
    • Death in Flight

      There are some pros for the airline, the free in flight movies, headphones, travel blanket, pillow, comfort pack containing toothbrush and paste. However there is serious cause for concern for the boarding of passengers clearly displaying breathing problems, carrying breathing…

      Sentiment
      • Negative
      Content
      • Comfort and Legroom
      Apr 01, 2023
    • Air Mauritius flight to Cape Town with week stopover in Mauritius

      Great airline, comfortable, safe and good in flight entertainmen, Fabulous week in Mauritius, look forward to staying there again on our way home. Best snorkeling in front of Blue Beryl Guesthouse in Blue Bay where we stayed.

      Sentiment
      • Positive
      Content
      • Overall Experience
      Apr 01, 2023
    • Thank you for a great service!

      We flew home from Mauritius this morning to Heathrow with this airline after 10 wonderful nights on the island. I was so pleased with the whole process - wonderful staff, customer service and overall quality of flight. Firstly, wonderful keepsake gift bags for the children with…

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 01, 2023
    • Exceeded expectations

      With all other airlines cutting back service levels in recent years we were blown away by how awesome air mauritius was. Free seat reservations for those travelling with kids, generous amenity kit and lovely kids activity bags and goodies on board. Extensive and frequent drinks…

      Sentiment
      • Positive
      Content
      • Cabin Crew Service
      Apr 01, 2023
    • Sugar packed breakfast

      We boarded the flight at about 22:45 exhausted from a full (enjoyable) last day in Mauritius. Sat very comfortably on an exit row, subsequently we fell asleep almost immediately. Waking up just in time for breakfast serving. Breakfast not dessert! Whilst aware that one can…

      Sentiment
      • Negative
      Content
      • Food and Beverage
      Feb 01, 2023

Sentiment Analysis

  • Positive(18)
    60%
  • Negative(10)
    33%
  • None(2)
    7%
27 Net Promoter
Score

Popular Topics

  • Comfort and Legroom(8)
    27%
  • Overall Experience(6)
    20%
  • Cabin Crew Service(4)
    13%
  • Customer Service(4)
    13%
  • Flight Delays and Changes(4)
    13%
  • Food and Beverage(2)
    7%
  • Seat Allocation(2)
    7%

Languages

  • English(30)
    100%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Tripadvisor reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Tripadvisor. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.