Mixed Reviews for Alaska Airlines: Lack of Communication, Flight Cancellations, and Delays
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Mixed Reviews for Alaska Airlines: Lack of Communication, Flight Cancellations, and Delays

Insightful Alaska Airlines Customer Feedback Analysis Report

Headquarters: PO Box 68900, Seattle, WA 98168

Alaska Airlines receives negative reviews for lack of communication, flight cancellations, and delays. Customers report issues with customer service, missed flights, and lost baggage. Some praise the airline for good service and on-time arrivals. Overall, travelers express frustration and disappointment with Alaska Airlines.

Source: Tripadvisor Reviews of Alaska Airlines Flights and Reviews

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Customer Feedback Analysis of Alaska Airlines Flights and Reviews

Uncover insights from customer feedback on Alaska Airlines with our analysis report on flights, service, and more.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • IT SUCKS.

    delayed my flight multiple times multiple hours due to maintnence issue. apparently the plane next to us also was delayed for the same reason. gave us lunch vouchers of 12 dollars. for reference, a single half of a sandwich i bought at that airport was 15 dollars

    Sentiment
    • Negative
    Content
    • Flight Delays
    Aug 01, 2023
  • Unaccommodating

    Unaccommodating, frustrating, disgusting planes unless you get a brand new one. I have a broken foot and the agent wouldn’t allow me to pay for a premium seat.

    Sentiment
    • Negative
    Content
    • Seat Comfort
    Aug 01, 2023
  • Alaska Airlines; delay after delay - missed connecting flights... twice in 2 weeks

    Delay after delay. Missed connecting flight and had to jump through hoops to get compensated for hotel. 2 weeks later, my wife flew Alaska out of Boise and the flight was delayed again so the connecting flight was missed.

    Sentiment
    • Negative
    Content
    • Flight Delays
    Aug 01, 2023
  • I’m happy to say, FAREWELL Alaska!!

    I am currently sitting at the airport, fuming, at all the first class money that either my husband or his company spent on Alaska Airlines. We fly a lot, and we have both always enjoyed flying both Alaska and Delta, but past couple of years, time and time again, we’ve been…

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 01, 2023
  • Alaska sucks

    Delay delay delay. Lack of staffing and broken planes caused massive time delays without sufficient compensation. Avoid this airline if you value your time.

    Sentiment
    • Negative
    Content
    • Flight Delays
    Aug 01, 2023
  • Hopefully they maintain this excellent service in the future

    On time. Friendly attendants who went out of their way, picking up something I dropped in the terminal and getting it to me at my seat. Did I mention ON TIME departure and arrivals and connections? I'm sold.

    Sentiment
    • Positive
    Content
    • Flight Delays
    Jun 01, 2023
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Sentiment Analysis (limited preview)
-50 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Alaska Airlines Flights and Reviews (with photos) - Tripadvisor based on online reviews collected from Tripadvisor. The analysis helps Airline Customer Service Managers, Travel Industry Analysts, Customer Experience Strategists, Airline Operations Managers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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