Air Mauritius Reviews: Service, Comfort, and Amenities
Comprehensive Air Mauritius Customer Feedback Analysis
Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius
Air Mauritius receives positive reviews for its service, friendly crew, and comfortable seats. Passengers appreciate the direct flights and good legroom. Some passengers mention issues with check-in and seat allocation. The airline is praised for its amenities such as complimentary drinks and entertainment. However, there are complaints about outdated movies and blankets with unpleasant odors. One passenger shares a negative experience with customer service and missed connections. Despite some drawbacks, Air Mauritius is recommended for its overall experience and professionalism.
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Everything was okay ,derpating on time and the arrival on time
They need to change the departure time from SA to get to Mauritius early during the day schedule earlier time from SA
Sentiment
None
Content
Flight Delays and Changes
Jul 01, 2023
Direct Flight To Mauritius
Apart from the check in at LHR where Air Mauritius wanted our pre-selected seats to give to children which meant that after queuing for check in we then we sent to a different counter to start again, nothing offered in exchange for our help. Actual flight, staff, service, food…
Sentiment
Positive
Content
Customer Service
May 01, 2023
Wonderful experience
We flew from Manchester to Paris, what a Fantastic airline, service and experience. Customer service is better than most other brands, with attention to comfort and quality. the onboard drinks were complimentary, and it was a nice surprise to experience a degree of civility from…
Sentiment
Positive
Content
Customer Service
May 01, 2023
New aircraft, spacious business class
The new aircraft has good seat configuration in business class. Very spacious. Before arrival good breakfast.
Sentiment
Positive
Content
Comfort and Legroom
May 01, 2023
Air Mauritius flight to Cape Town with week stopover in Mauritius
Great airline, comfortable, safe and good in flight entertainmen, Fabulous week in Mauritius, look forward to staying there again on our way home. Best snorkeling in front of Blue Beryl Guesthouse in Blue Bay where we stayed.
Sentiment
Positive
Content
Overall Experience
Apr 01, 2023
Thank you for a great service!
We flew home from Mauritius this morning to Heathrow with this airline after 10 wonderful nights on the island. I was so pleased with the whole process - wonderful staff, customer service and overall quality of flight. Firstly, wonderful keepsake gift bags for the children with…
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