Air Mauritius: Negative Reviews for Flight Delays and Poor Customer Service
Explore Air Mauritius Customer Feedback Analysis
Air Mauritius receives negative reviews for frequent flight delays, poor customer service, uncomfortable seating, and subpar food. Passengers complain about seat allocation issues, lack of communication about flight changes, and lost baggage. The airline is criticized for canceling flights without notification and providing inadequate solutions. Customers also mention issues with refund delays and unhelpful customer service. Overall, Air Mauritius has a reputation for being unreliable and providing a subpar travel experience.
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La pire expérience de ma vie ! Et pourtant j'ai beaucoup voyagé ! Un conseil : fuyez ! Notre vol a été déplacé trois fois avant d'être annulé. Angoisse interminable
Sentiment
Negative
Content
Flight Delays
Jan 06, 2024
MK851
MK851, DELAYED 3 TIMES.NO STAFF TO HELP.LOST 2 CONNECTION FLIGHTS. WHICH We had to pay again for!! I want compensation which is only fair!Alfredo Muller
Sentiment
Negative
Content
Flight Delays
Jan 05, 2024
Vol MK016 du 18 dec 23
Vol MK016 du 18 dec 23 ,repas immangeable, petit déjeuner horrible, personnel peu aimable ! Je déconseil cette compagnie qui était super il y a 10 ans
Sentiment
Negative
Content
Food Quality
Dec 20, 2023
Had a flight Gatwick to Mauritius with…
Had a flight Gatwick to Mauritius with Air Mauritius, excellent service and best food I've had in a long time on a flight. Friendly and attentive cabin crew and we were even given a gift bag in economy class...
Sentiment
Positive
Content
Food Quality
Nov 23, 2023
Discusting long que to depart
The que at the departing airport is 2 hours wait with 100s of people in qué to check in it's utterly slow and the service is disgusting. Avoud at all cost. Do not use this airline
Sentiment
Negative
Content
Customer Service
Nov 15, 2023
Personnel agréable
Personnel agréable , gentil , aux petits soins . Repas délicieux . Tout était parfait ! Bravo !
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This page displays purchase options and a preview of the customer feedback analysis report for Air Mauritius based on online reviews collected from Trustpilot. The analysis helps Travel Consultants, Airlines Operations Managers, Customer Experience Strategists, Airline Customer Service Trainers, Travel Industry Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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