Announcing Our GPT Integration: Transform Customer Reviews into Powerful Marketing
Mixed Experiences with Affirm Payment Plans

Mixed Experiences with Affirm Payment Plans

30 reviews between May 17, 2023 and May 24, 2023.

Customers have had mixed experiences using Affirm for payment plans on purchases. Some have had trouble with payment processing, while others appreciate the ease of use and convenience. The company has been accused of deceptive practices and high interest rates. However, customer service has been helpful in resolving issues. Some customers have had trouble accessing their accounts through the app. Overall, Affirm is a simple way to make payments on larger purchases, but be cautious of potential issues.

‎Affirm: Buy now, pay over time
Need to analyze more reviews?

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

  • Game playing

    Auto pay acting funny

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Won’t take payment methods - DO NOT USE AFFIRM

    I use shop pay and signed up to pay off a purchase over 4 payments which they use affirm for. My first payment - all good. When my first scheduled payment is set to happen I get an error from affirm saying they cannot process my payment. I confirm my account information and that I have way more than enough in my account for the charge, however they cannot process they payment even though there is absolutely nothing wrong on my end.
    I have to download the app and create an account for this process to only repeat. I try adding in my credit card….same issue. I try again to make sure all information is correct….same issue. Fine, I try a THIRD payment method. FINALLY IT WORKS.

    Reviewing everything I notice that the first two payment methods were both Mastercards and the third was Visa….I guess they only accept Visa cards?? How in the world do you not accept Mastercard in 2023??? Absolutely ridiculous.

    I will never use affirm again. Their customer service rep was impossible to understand and would use a tone when I asked them to repeat information. They wouldn’t help me even though the issue was clearly on their end. Worst experience ever.

    DO NOT USE AFFIRM

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Payment

    I like the Affirm company. The payment section has given me issues tho. It wouldn’t take my payment. It me a bit to get a hold of someone for help. They told me my bank wouldn’t approve payment. My bank told me they were trying to run payment without expiration date. Affirm said it goes through site. They have no idea why it would do that. I finally after days of trying just added another card. Luckily I have two checking accounts. It worked. But made my payment late. Still no idea why it has problem with payment from other bank.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Thanks

    Appreciate it all and you ❤️

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
  • Failure

    The app failed to provide the one service that it should. I had no trouble with qualification for funds, but the amount that the merchant requested to Affirm for the loan was not the same amount charged to me, and therefore the loan couldn’t go through. Created a massive hassle, and had to cancel the order.
    There are clearly developmental problems that need to be addressed.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
    • No issues to date 05/21/2023

      I’ve used the app for a while and found it to be easy and no problems, other payment type apps should have it this easy and on top of that the purchase power is quick to grow.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Best Credit Card in my life

      Affirm is the best financial service that I been used in all times.

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • Not Happy with Affirm

      Affirm keeps sending me emails saying what a good customer I am, and how much I’m preapproved to spend.
      So I check stores. I see Sony listed at rates as low as 0%.
      I put a few items into my cart and checkout.
      Affirm gives me 4 different time frames to repay, each one at almost 30% interest!

      I’m a current customer of theirs.
      They know my credit.

      The amount is approved right away.
      Why promise rates as low as 0% at Sony before checkout, to demand almost 30% during checkout ??

      Seems VERY deceptive to me.
      Bait and switch?

      Sentiment
      • Negative
      Content
      • Pricing
      May 21, 2023
    • Very good to their users

      Always makes it easy in hard times

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Great customer service, not so great everything else

      On the up hand, their customer service are good at solving any issues that you more than likely will run into if you decide to use this service.

      Be careful when using the online shopping version, as more often than not your order will process, then cancel. With little to no details providing WHY the order cancelled. Leaving you with a loan payment but no product. This is where the customer service came in clutch. They released me from my loan but my “buying power” was gone as well, and the refund takes up to 10 business days. But hey I guess that’s better than just getting totally scammed

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 21, 2023
    • Wonderful experience 💯💥👏🏽

      Everything went really smooth! No games where played

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Denied

      I didn’t get approved to use this but I have excellent credit, so I don’t understand why they rejected my service. But judging by the reviews I’m glad I didn’t get approved.

      Sentiment
      • Negative
      Content
      • Others
      May 20, 2023
    • Bug on signing

      I keep trying to login and even create an account.
      Changed my number and it won’t let me sign in takes me to create an account even tho I already do created it.
      I changed the phone number and does the same.
      I’m late to my payment because the system won’t let me sign in

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 20, 2023
    • Return never refunded

      I had two returns for this order. The one I had to mail in I never received a credit for. I received an email saying the item was received. Contacted customer service still no resolution. If you use affirm purchase items as it all sales are final no returns.

      Sentiment
      • Negative
      Content
      • Others
      May 20, 2023
    • Very unsatisfied

      I am very unhappy! I have never been late and out of 25 open accounts not one has ever been late. Not one time! I have one balance with Amazon of less than $100. I asked them for $259 today as I was shopping and they denied me for the fourth time in two weeks for my fico score! If my fico score was so perfect I wouldn’t be paying in 4 payments would I ? I would have a nice low interest credit card!

      Sentiment
      • Negative
      Content
      • Pricing
      May 20, 2023
    • Amazing and Easy!! Trustworthy

      Affirm has been very simple to use for larger purchases. Easy approval and they even notify you of upcoming payments. Convenient and better that placing on a credit card.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Prepping on a budget and Affrim makes it possible!

      Prepping for the who knows when or what!!
      God didn’t say be dumb and yes he said to always be prepared and prayed up.
      Thank you Affrim for providing this service.

      Sentiment
      • Positive
      Content
      • Others
      May 19, 2023
    • Compras

      Esta súper esta aplicación

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 19, 2023
    • Awesome

      App is simple to use

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 19, 2023
    • Love Affirm

      Love Affirm, they always have your back no matter what

      Sentiment
      • Positive
      Content
      • Others
      May 19, 2023
    • Love it.

      Its easy to shop and make payments.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 19, 2023
    • Don’t like them

      I use to use it all the time now they refuse to give me credit!! I prefer Afterpay they gave me $1000 credit!!
      This company is way to picky!!

      Sentiment
      • Negative
      Content
      • Pricing
      May 19, 2023
    • App is broken

      I have been trying to access my account via the app for last 48 hours and it will not open it just spins and spins what is going ????

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • Don’t bother.

      Don’t even bother downloading this app it’s useless. 1 star

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 18, 2023
    • Easy

      Nice and easy to make payment

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 18, 2023
    • Convenient

      Easy small payments

      Sentiment
      • Positive
      Content
      • Pricing
      May 18, 2023
    • Great

      It’s a great way to travel n spending for your trip

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 17, 2023
    • New 70” VSIZO

      Enjoyed using Affirm … the best way to shop and acquire your “on-my-list” must have items!!! Sign up today!!!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 17, 2023
    • Convenient Way to pay

      This makes purchases more easier to pay. Easy to navigate and clear instructions and many Merchants you can shop from.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 17, 2023
    • Feels Sketchy re: ‘Plaid’ ACH account access

      Feels sketchy re: request to provide ‘Plaid’ your bank account sign-in credentials for ACH payments- uh… NOPE

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 17, 2023

Sentiment Analysis

  • Positive(16)
    53%
  • Negative(14)
    47%
  • None(0)
    0%
6 Net Promoter
Score

Popular Topics

  • Features and Usability(12)
    40%
  • Technical Issues(8)
    27%
  • Others(6)
    20%
  • Pricing(4)
    13%

Languages

  • English(29)
    97%
  • Spanish(1)
    3%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, and Google Play to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.