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Mixed Reviews for Adidas: High-Quality Clothing but Inconsistent Service

Mixed Reviews for Adidas: High-Quality Clothing but Inconsistent Service

40 reviews between Oct 09, 2023 and Nov 20, 2023.

Adidas offers high-quality and fashionable clothing at affordable prices, with quick delivery. However, there have been issues with incorrect orders, poor customer service, and delayed shipments. Customers have also experienced difficulties with returns and refunds. Despite some positive experiences, overall satisfaction with Adidas is mixed.

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40 reviews between Oct 09, 2023 and Nov 20, 2023.

Oct 09, 2023 - Nov 20, 2023

Featured Content

  • Terrible shipping and worst possible…

    Terrible shipping and worst possible customer serviceNever ordering from them againI don’t even care if products are good or bad, Adidas.com is the worst store

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 16, 2023
  • I highly recommend Adidas

    Adidas offer high quality and fashionable clothing at affordable prices. Also orders are delivered and received very quickly. I would highly recommend Adidas.

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 14, 2023
  • Tandeta

    Obuwie bardzo słabej jakości oddane 2 razy do reklamacji. Po 2 tygodniach przysłane z odmową wymiany tego co bylo wczesnie niby naprawiane, nigdy więcej nie zakupię obówia tej firmy.. TANDETA

    Sentiment
    • Negative
    Content
    • Product Quality
    Nov 13, 2023
  • Bad Customer service as I've ordered…

    Bad Customer service as I've ordered online in their app faulty labels shoe didn't arrive ..they won't re ship

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 06, 2023
  • The Worst Customer Service everrr!!!

    The Worst Customer Service everrr!!!Login Adiclub via Apple ID but got informed by customer service this is not a valid email hence cannot receive birthday voucher. As if the login option is not provided by Adidas itself. Speechless.

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 30, 2023
  • ordered an age 15/16 tracksuit and…

    ordered an age 15/16 tracksuit and received age 11/12 top and 13/14 bottoms. they collected the trash they sent me - have proof of collection yet they are refusing to refund . no complaints procedure . no support whatsoever.unprofessional, incompetent and embarrassing organisation

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Oct 24, 2023
  • I will never buy adidas again

    I will never buy adidas again . The online store doesn’t ship and sits on your payment for weeks . I have yet to receive my refund . There are way too many stories like mine .

    Sentiment
    • Negative
    Content
    • Online Shopping Experience
    Oct 22, 2023
  • Mi experiencia ha sido buena

    Mi experiencia ha sido buena, pedí el martes unas deportivas y me han llegado hoy perfectamente. A pesar de leer tantas malas experiencias, me decidí a hacer la compra online y todo bien

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Oct 19, 2023
  • Don't underestimate the aftersale, cause they don't have it.

    bought a crappy pair of shoes that got torn within 10 days and was refused by email support to get a full refund! instead they only offered a gift card but I refused cause I'm never planning to buy from them again.

    Sentiment
    • Negative
    Content
    • Refund/Return
    Oct 17, 2023
  • Sono stato contattato tramite whatsapp…

    Sono stato contattato tramite whatsapp da un operatore di Adidas. Personale competente, gentilissimo e soprattutto preparato e disponibile. Mi hanno risposto dopo pochissimi secondi e mi hanno ben consigliato per i miei acquisti. Consiglio la chat a tutti.

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 13, 2023
  • See All Reviews

Sentiment Analysis

-67 Net Promoter
Score

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