Adidas Customer Frustration: Delivery, Returns, and Support Issues
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Adidas Feedback Analysis: Insightful Consumer Report

Adidas Customer Frustration: Delivery, Returns, and Support Issues

Adidas customers express frustration with delivery, returns, and customer service. Complaints range from incorrect orders, poor quality products, delayed refunds, and unhelpful support. Issues such as long wait times, lack of response, and rejections of exchanges are highlighted. Some customers face delivery problems to specific locations. Unsatisfactory product quality, sizing, and durability are recurring concerns, leading to dissatisfaction and lost trust in the brand.

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  • Customer Service Directors
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Custom Date - Apr 14, 2024
Featured Content
  • Adidas Barricade Tennis Shoes

    Adidas Barricade Tennis Shoes are not durable had a few now due to good price online in Saudi Arabia on Adidas app…2/3 weeks durability Unless you love the shoe and have big budget…Stay away!!

    Sentiment
    • Negative
    Content
    • Product Quality
    Feb 02, 2024
  • Guter Shop

    Ich habe bereits häufig dort gekauft und bin immer zufrieden.Retour musste nicht viel gehen da fast alles gepasst hat und auch von der Qualität her gut ist.Die Preise sind okay, das Layout der Website ist übersichtlich.Den Support habe ich bisher nie gebraucht.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 30, 2024
  • Content de ma veste adidas cependant…

    Content de ma veste adidas cependant les coutures ne sont pas très solide !

    Sentiment
    • None
    Content
    • Product Quality
    Jan 22, 2024
  • Worse customer service i have ever…

    Worse customer service i have ever faced always extending required days to resolve the issue by 3 its always been 1 month but still issue is pending

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 16, 2024
  • Mi hijo sin regalo en navidad por vuestra culpa

    No compréis antes de navidad, no cumplen. Espero que experimentéis la culpa de que no le lleguen a vuestros hijos los regalos de navidad.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 13, 2024
  • It takes longer than mentioned to…

    It takes longer than mentioned to deliver my order. But the Ozweego shoes that I have ordered are perfect. Please deliver on time next time.

    Sentiment
    • None
    Content
    • Delivery Issues
    Jan 12, 2024
  • See All Reviews
Sentiment Analysis
-68 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for adidas  based on online reviews collected from Trustpilot. The analysis helps Brand Managers, Customer Service Directors, Retail Operations Managers, Product Quality Analysts, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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