Muck Boots Quality Concerns
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Muck Boots Quality Concerns

Customers express dissatisfaction with Muck Boots, citing poor quality, short lifespan, and unresponsive customer service. Many report issues such as leaking, splitting, and degradation after minimal use, with the company often attributing them to 'wear and tear'. Some have faced difficulties with returns and refunds, leading to frustration. Overall, the company's reputation has been marred by product quality and customer service issues.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Do not buy from this company they have…

    Do not buy from this company they have completely ignored my returned boots. I sent back next day delivery signed for. They have not issued a refund.

    Sentiment
    • Negative
    Content
    • Refund/Return
    Jan 28, 2024
  • Poor quality

    Poor quality. My last pair of muck boots lasted 5 years with no issues. However, I bought my current pair 5 months ago and both boots are now burst at the heel. Very disappointed.

    Sentiment
    • None
    Content
    • Durability
    Jan 17, 2024
  • Very disappointed

    Very disappointed. Placed an order before Christmas. By 6th Jan still had not appeared. Wrote to company to enquire about order status - nothingPoor customer experience

    Sentiment
    • Negative
    Content
    • Poor Service
    Jan 09, 2024
  • Great wellies

    Great wellies - they look a little industrial, but keep feet warm and dry 😊

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 07, 2024
  • Great service great priduct

    Great service - delivered quickly and without drama. Lovely boots - comfortable, warm and practical - thank you

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 05, 2024
  • Easy well done muck Boot

    Easy availability access Good price Quickly delivered

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 05, 2024
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Sentiment Analysis (of 30 reviews)
-75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Original Muck Boot Company  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Quality Analysts, Customer Service Trainers, Market Researchers, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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