Mixed Reviews for Gymshark's Customer Experience
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Gymshark Feedback Report: Unveil Customer Insights

Mixed Reviews for Gymshark's Customer Experience

Customers express frustration with Gymshark's slow delivery times and incorrect orders during the peak holiday season. Many complain about the company's strict 7-day return policy and difficulty in reaching customer service. However, some customers praise the quality of the clothing and efficient service. Overall, there are mixed reviews regarding Gymshark's customer experience.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very efficient

    Very efficient

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Dec 27, 2023
  • I never received the goods

    I never received the goods

    Sentiment
    • Negative
    Content
    • Wrong Order
    Dec 27, 2023
  • Really quick delivery for Christmas

    Really quick delivery for Christmas, quality clothing at a great price

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Dec 26, 2023
  • Would highly recommend

    Ordered several items, I was contacted by gymshark informing me that ordered my be slightly delayed due to an item not being in stock, I then received items a couple of days later. I was kept informed all through the process. The items purchased are of excellent quality, I would highly recommend using gymshark.

    Sentiment
    • Positive
    Content
    • Shipping Delay
    Dec 26, 2023
  • Speedy delivery

    Speedy delivery. It is a Christmas present so was so happy it arrived before the holidays, thank you

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Dec 25, 2023
  • Superb service

    Superb service. Ordered on 22nd December and delivered next day. Great price too

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Dec 24, 2023
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Gymshark  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, E-commerce Specialists, Customer Service Managers, Market Researchers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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