Mixed Reviews for Zocdoc App: Ease of Booking Vs. Appointment Cancellation Concerns
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Mixed Reviews for Zocdoc App: Ease of Booking Vs. Appointment Cancellation Concerns

Zocdoc Review Analysis: Uncover Patient Feedback Insights

Zocdoc - Find and book doctors app receives mixed reviews. Users appreciate the ease of finding doctors and booking appointments but express concerns about appointment cancellations, insurance coverage issues, and difficulties in contacting doctors directly. Some users highlight positive experiences with specific healthcare providers, while others criticize the app for recommending out-of-network doctors. Overall, Zocdoc remains a convenient tool for scheduling medical appointments but needs improvements in handling insurance information and enhancing user communication.

Source: App Store Reviews of Zocdoc - Find and book doctors

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Customer Feedback Analysis of Zocdoc - Find and book doctors

Insightful analysis on Zocdoc app reviews, covering ease of booking, insurance, and communication.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Do We Know Them Podcast

    If it wasn’t for the ease of this app and the do we know them podcast I would never make a doctors appointment

    Sentiment
    • Positive
    Content
    • Ease of Booking Appointments
    Jun 22, 2024
  • Find any doctor easy

    This app is so helpful, it really made finding a doctor so simple by doing all the work for me.

    Sentiment
    • Positive
    Content
    • Ease of Booking Appointments
    Jun 21, 2024
  • Excellent

    You able to make appointments with any doctor you choose in your network, make your life easier, love it

    Sentiment
    • Positive
    Content
    • Ease of Booking Appointments
    Jun 18, 2024
  • Variety of doctors

    Best way to explore almost an unlimited number of doctors

    Sentiment
    • Positive
    Content
    • Doctor Selection and Information
    Jun 17, 2024
  • Doctors too far

    Terrible at showing me doctors in my area. It will recommend me doctors approximately 50-100 miles away

    Sentiment
    • Negative
    Content
    • Provider Network and Location Accuracy
    Jun 16, 2024
  • Highly recommend

    ZocDoc truly has to be the best invention. It has made life SO much easier. I have already recommended to many people! 5 stars!

    Sentiment
    • Positive
    Content
    • Ease of Booking Appointments
    Jun 14, 2024
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13 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zocdoc - Find and book doctors based on online reviews collected from App Store. The analysis helps Healthcare Marketing Professionals, Medical Practice Managers, Healthcare Product Managers, Customer Experience Analysts, Digital Health Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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