User Feedback Summary for Zepto Grocery Delivery App
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User Feedback Summary for Zepto Grocery Delivery App

Zepto Grocery Delivery: Unveil Customer Insights Report

The reviews for Zepto: 10-Min Grocery Delivery highlight a mix of experiences among users. While some customers praise the app for its speed and good service, others express frustration over issues such as unresponsive customer support and unresolved refund requests. Several users reported receiving incorrect items and difficulties using Zepto Cash. Concerns regarding product quality were also raised, particularly for gift items. Overall, the app appears to have a significant number of dissatisfied users alongside a smaller group who appreciate its efficiency. This polarized feedback indicates the need for improvements in customer service and product reliability to enhance user satisfaction.

Source: Google Play Reviews of Zepto:10-Min Grocery Delivery*

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Customer Feedback Analysis of Zepto:10-Min Grocery Delivery*

In-depth analysis of Zepto Grocery Delivery App feedback. Uncover insights on customer satisfaction and operational challenges.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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Featured Content
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  • I'm order something and I recieved something else it's really bad I'm never again order in this app😡😡😡😡😡

    Sentiment
    • Negative
    Content
    • Product Quality
    Dec 19, 2024

  • I had raised a refund request and still not got my refund but Zepto app is showing that it's been credited when in reality it has not. I'm trying to reach out to support but nobody ever picks up the calls and I'm also not getting option to start a chat as that screen is frozen. I have written an email but no response from there too.

    Sentiment
    • Negative
    Content
    • Customer Support
    Dec 19, 2024

  • Don't BUY CHRISTMAS GIFT ITEMS from zepto. They sell bad product and once you tell them to refund they will deny.

    Sentiment
    • Negative
    Content
    • Product Quality
    Dec 19, 2024

  • Worst app unable to use my zepto cash from starting

    Sentiment
    • Negative
    Content
    • User Experience
    Dec 19, 2024

  • It's a very useless app

    Sentiment
    • Negative
    Content
    • User Experience
    Dec 19, 2024

  • They are fraud people they don't deliver order and later on their customer support also don't respond just rediculus app

    Sentiment
    • Negative
    Content
    • Customer Support
    Dec 19, 2024
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Zepto:10-Min Grocery Delivery* based on online reviews collected from Google Play. The analysis helps E-commerce Managers, Product Managers, Customer Service Executives, Market Researchers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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