Mixed Customer Reviews for Zeel: Professional Therapists vs. Reliability Concerns
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Mixed Customer Reviews for Zeel: Professional Therapists vs. Reliability Concerns

Zeel Review Analysis: Unveiling Customer Experience

Zeel receives mixed reviews from customers, with complaints regarding appointment cancellations, billing issues, and communication problems. Some praised the therapists for their professionalism and skill, while others criticized the company's reliability and customer service. Issues such as late therapists, difficulty in scheduling, and refund delays were commonly mentioned. Overall, Zeel faces challenges related to transparency, payment processes, and customer satisfaction.

Source: Trustpilot Reviews of Zeel 

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Customer Feedback Analysis of Zeel 

Uncover the truth behind Zeel's mixed customer reviews, from therapist quality to reliability concerns, in our comprehensive report.

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Custom Date - Dec 21, 2024
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  • Zeel is a threat to even themselves..As a physician who doubled as a massage…

    As a physician who doubled as a massage therapist for Zeell Networks I can honestly say this is the absolute worst company administrative wise ethics wise and communication wise. Not only do they end contracts with absolutely no Integrity or communication, they siphon more money than they should for massage therapy jobs and refuse to give adequate 1099. I have been asking for my 1099 since January 1st 2024 and have yet to get it. They have completely blocked my account but yet send instructions to obtain the 1099 through accessing your account. Somewhere along the line you would think that anyone with half a brain in the company would know to follow up on such matters to avoid penalties but nope here we are. After reading many of the client's reviews as well as former employees of Zeel, it is undoubtedly clear they should be put to sleep like a rabid dog.

    Sentiment
    • Negative
    Content
    • Account Management
    Apr 02, 2024
  • Double standard they have indeed adding…

    Double standard they have indeed adding to unprofessionalism in their platform that has flaws from my experience many times. For example, my last appointment, I was not informed as it was canceled the week before, and trying to get a response from a human and not a bot!! I would not recommend the therapist or Zeel from my experience again. A veteran or any other person should not be disrespected and disregarded as I was in my experience. Indeed, I’ve been to other place that offer VA massages and there’s no comparison Zeel has much to improve again in my experience.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 12, 2024
  • Great service!

    So convenient. Great service. Experienced therapists. Easy scheduling via the app. Love this service!

    Sentiment
    • Positive
    Content
    • Service Reliability
    Jun 29, 2023
  • Quick response to scheduling my massage…

    Quick response to scheduling my massage with my priority therapist.

    Sentiment
    • Positive
    Content
    • Appointment Scheduling
    Jun 29, 2023
  • Amazing experience

    Yoshiko was incredible and I can’t recommend the experience high enough. I had some scheduling changes and she was very accommodating and it was truly one of the best massages I’ve had.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jun 27, 2023
  • Excellent home massage

    The massage therapists that always show up in our house are very professional and knowledgeable. We love ZEEL works well with our tight schedules. Relax in the comfort of our home!

    Sentiment
    • Positive
    Content
    • Massage Therapist Quality
    Jun 27, 2023
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zeel  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Business Analysts, Marketing Professionals, Service Quality Managers, Entrepreneurs in the Wellness Industry to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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