Mixed Reviews for Zavvi: Praise for Prices and Selection, But Concerns About Shipping and Communication
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Zavvi Customer Feedback Analysis: Unveil Business Insights

Mixed Reviews for Zavvi: Praise for Prices and Selection, But Concerns About Shipping and Communication

Zavvi receives mixed reviews with customers appreciating good prices, a wide range of merchandise, and efficient order processing. However, there are concerns about items not shipping promptly, poor communication, and website navigation issues. Some customers praise Zavvi's customer service, while others highlight issues with account access and order cancellations due to payment problems.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quick easy to use website with low…

    Quick easy to use website with low delivery costs too

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 08, 2024
  • A good selection of Blu Ray & Ultra HD

    A good selection of Blu Ray & Ultra HD, and the special offers come daily.

    Sentiment
    • Positive
    Content
    • Stock Availability
    Apr 08, 2024
  • Order was processed efficiently but the…

    Order was processed efficiently but the box was damaged upon arrival.

    Sentiment
    • None
    Content
    • Delivery Experience
    Apr 08, 2024
  • Lego

    Easy to find product on web site, and a good verity great price

    Sentiment
    • Positive
    Content
    • Website Navigation
    Apr 06, 2024
  • Good selection and prices

    Good prices , emails good one time postage . Deals polite in answering

    Sentiment
    • Positive
    Content
    • Ordering Process
    Apr 04, 2024
  • Competative Pricing

    Quick delivery, and competative pricing.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 04, 2024
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Sentiment Analysis (of 30 reviews)
65 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zavvi  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Specialists, Market Researchers, E-commerce Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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