Mixed Reviews for Zara App: User Experience, Quality, and Service Concerns
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Zara App Review Analysis: Insights & Trends

Mixed Reviews for Zara App: User Experience, Quality, and Service Concerns

Mixed reviews for the Zara app, ranging from praise for the selection and prices to criticism of technical issues, poor customer service, and slow refunds. Some users highlight smooth experiences, while others complain about login problems, payment failures, and fake products. Overall, there are concerns about the user interface, product quality, and refund processes. Despite positive feedback on the shopping experience and variety, negative comments focus on app functionality, support, and transparency.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Absolutely horrendous experience!!They have been literally scamming people of their money. I made a store return for a COD order about 3 weeks back and my refund is still not made. Every customer care agent you speak with keeps asking for 24-48 hrs,with absolutely no resolution. HAS ZARA RUN OUT OF MONEY TO NOT BE ABLE TO MAKE REFUNDS??? ABSOLUTE FRAUDSTERS! CHEATS!! DO NOT RECOMMEND!!!BEWARE!!!

    Sentiment
    • Negative
    Content
    • Refund Process
    Mar 21, 2024

  • Zara sucks, UI and UX sucks, ugly products, t3rror supporters, what else is there to say...

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Mar 15, 2024

  • fantastic store,love everything on the website,always find what I'm looking for and at a good price.

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Mar 13, 2024

  • Dezavantajul este că percepe aceeași taxa la ridicarea de la easybox ca și taxa pentru curier.

    Sentiment
    • None
    Content
    • None
    Mar 13, 2024

  • Fake products online purchase, better to buy directly from store

    Sentiment
    • Negative
    Content
    • Product Quality
    Mar 12, 2024

  • fantastic site and fast and easy way to pay for goods

    Sentiment
    • Positive
    Content
    • User Interface
    Mar 12, 2024
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zara based on online reviews collected from Google Play. The analysis helps Retail Managers, Mobile App Developers, Customer Service Specialists, Market Researchers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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