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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
User Discontent with Zalo: Key Issues and Complaints
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  • Who is this report for?
    • Product Managers
    • Digital Marketers
    • Customer Service Representatives
    • App Developers
    • Business Analysts
User Discontent with Zalo: Key Issues and Complaints

Zalo Feedback Analysis: Unlock User Satisfaction Secrets

The recent reviews of the Zalo app reveal significant user dissatisfaction. Many users express frustration over the introduction of fees for services that were previously free, and issues with account registration. Problems with app functionality, including difficulties in logging in, receiving calls, and restoring media, have further exacerbated negative experiences. Users have reported poor customer support, with automated responses and lack of follow-up. Additionally, complaints about bugs and technical issues, especially pertaining to video uploads and chat features, are prominent. Despite a few positive comments highlighting enjoyable social features, the overall sentiment is leaning towards disappointment and a desire for improvements in service quality.

Source: Google Play Reviews of Zalo

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Customer Feedback Analysis of Zalo

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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  • nói một chút nó kêu giải phóng dung lượng trong đó có zalo tôi thử làm ai ngờ nó xóa luôn🤬

    Sentiment
    • Negative
    Content
    • User Experience Issues
    Oct 19, 2025

  • ko nghe đc mã

    Sentiment
    • None
    Content
    • Technical Glitches
    Oct 19, 2025

  • rất tệ.đăng nhập không đc.

    Sentiment
    • Negative
    Content
    • User Experience Issues
    Oct 19, 2025

  • Càng ngày tôi càng chán dùng zalo. Dùng cái gì cũng bắt tính phí. Không cho đăng ký tài khoản Zalo Official Account cửa hàng cá nhân. Không còn kiểu đặc trưng như ngày trước nữa. Giờ mục đích sử dụng chắc chỉ dùng được nghe, gọi và nhắn tin mà nghe gọi thì tạp âm còn rất nhiều. Zalo sắp hết thời rồi. Quá chán cho app của VNG

    Sentiment
    • Negative
    Content
    • Service Limitations
    Oct 19, 2025

  • sao lưu mà bỏ luôn không cho sao lưu là là sao ???. lỡ xóa ảnh bạn đã gửi tui có thể khôi phục được. Này bỏ luôn sao lưu ảnh rồi? tui không trả tiền zcloud vì quá đắt dành cho Học Sinh. Sinh Viên và Thầy Giáo... sao gửi hình ảnh mờ và nhạt màu nữa vậy? nay tệ hơn vì có thời guan ảnh hết hạn nữa!!!

    Sentiment
    • Negative
    Content
    • Service Limitations
    Oct 19, 2025

  • Vui lắm có thể nói chuyện với bạn bè còn có game nhiều sự kiện khác nữa hay lắm nhé ❤️💐

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Oct 19, 2025
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Sentiment Analysis (limited preview)
-16 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zalo based on online reviews collected from Google Play. The analysis helps Product Managers, Digital Marketers, Customer Service Representatives, App Developers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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