Yale customers express disappointment with new app
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Yale customers express disappointment with new app

Yale customers are expressing their disappointment with the company's new app, which has been plagued by bugs and glitches since its release. Users are reporting issues with accessing the app, logging in, connecting to Wi-Fi, and controlling their locks remotely. Yale's customer service has also come under fire for not providing adequate support or solutions. Many customers are calling for the company to fix the problems with the app or revert to the old version.

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Custom Date - Apr 19, 2024
Popular Phrases
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  • Håpløs app

    Ingenting som fungerer lengre etter den nye oppdateringen kom, blir kastet ut av appen, må opprette nytt passord for hver gang jeg skal logge inn, får ikke tilgang til døra gjennom appen. Heldigvis 100 dagers åpent kjøp på Elkjøp og denne låsen går rett tilbake til butikk.

    Sentiment
    • Negative
    Content
    • Compatibility Issues
    May 24, 2023
  • Får beskjed om feil passord

    Prøvd og bytte passord men fungerer fortsatt ikke. Kommer heller ikke inn i gamle appen så aut. opplåsning er ubrukelig!

    Sentiment
    • Negative
    Content
    • Login/Password Problems
    May 23, 2023
  • Finner ikke produktet

    Finner ikke produktet selv med profesjonell installatør.

    Sentiment
    • Negative
    Content
    • Product Not Found/Recognized by App
    May 23, 2023
  • Just bought and installed the Linux lock and the app simply doesnt work

    So disappointed :( it works as a regular mechanical lock. Not worth the money nor the time invested in installation.

    Sentiment
    • Negative
    Content
    • Automatic Unlocking Issues
    May 22, 2023
  • Fungerer dårlig

    Den nye versjonen burde vært testet mere,forrige app fungerte supert med automatisk opplåsing når jeg var 10 m fra døra,

    Sentiment
    • Negative
    Content
    • Automatic Unlocking Issues
    May 22, 2023
  • Disaster upgrade

    The old one worked flawlessy, the new is a disaster. Not possible to add new users and the app shuts down constantly.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    May 22, 2023
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Sentiment Analysis
-80 Net Promoter
Score
Popular Topics
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Yale Home based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Service Executives, Marketing Professionals, Software Developers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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