Mixed Reactions to Snackpass: Feature Removals, Bugs, and Customer Service Concerns
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Mixed Reactions to Snackpass: Feature Removals, Bugs, and Customer Service Concerns

Mixed reviews for Snackpass with users expressing frustration over removed features, app bugs, and poor customer service. Despite previous functionality like gifting and party discounts being removed, some still appreciate the app's ease of ordering and variety of participating boba shops. Common complaints include glitches during ordering, hidden fees, and lack of responsiveness from customer support.

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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  • ???

    Why with this new update they remove all your previous cards that you’ve entered previously? It’s nice having the alternative option to use Apple Card. But all your credit cards have to be entered again.

    Sentiment
    • Negative
    Content
    • App Updates
    Feb 23, 2024
  • Why removing the gift option?

    I don't know why the developers decided to removed the gift food to friends option that was already in this app for a long time. This feature is want keeps me using this app. It's a bad move.

    Sentiment
    • Negative
    Content
    • Missing Features
    Feb 13, 2024
  • it’s gone downhill

    i liked how you could send friends food on snackpass but they took the option away which really ruined the app.

    Sentiment
    • Negative
    Content
    • Missing Features
    Jan 31, 2024
  • Worst customer service ever

    Won’t process a refund that the restaurant can’t fill. Wants me to go on a wild goose chase.

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 08, 2023
  • Good App For snack and FREE snack

    Eat, Drink. Get point the get free stuff. Rinse and Repeat.

    Sentiment
    • Positive
    Content
    • Loyalty Program
    Jul 13, 2023
  • Best boba in DMV

    Moge tee is one of the best boba places in the DMV area. High quality tea and drinks, the fresh fruit teas use real fruit. Love love love this place!! Just wish the taro was blended in the taro drinks.

    Sentiment
    • Positive
    Content
    • User Experience
    Jul 09, 2023
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
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Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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