Mixed Customer Feedback on Xlibris Services
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Xlibris Customer Feedback Analysis Report - Unveiled

Mixed Customer Feedback on Xlibris Services

Xlibris receives mixed reviews from customers, with some praising their efficiency and quality of work, while others express dissatisfaction with unmet expectations, lack of transparency, and aggressive marketing tactics. Complaints include poor communication, delays, unfulfilled promises, and difficulties obtaining refunds. Customers mention issues with sales follow-up, quality of services, additional hidden costs, and persistent attempts to upsell. Despite some positive experiences with timely publishing and quality products, negative feedback highlights concerns over unprofessionalism, financial practices, and a lack of support. Overall, Xlibris appears to have both satisfied and dissatisfied customers, with significant room for improvement in customer service and business practices.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The editor was horrible

    The editor was horrible. After reviewing my book, it appeared that nothing was ever updated. I had to pay an private Editor $400.00 to edit my book, which took an additional four weeks.

    Sentiment
    • Negative
    Content
    • Quality of Work
    Mar 01, 2024
  • Book 11 Green head Red Eyed Loon. Good folks to deal with Kaye, Dustin and Chris and others, This is book number 11 that you folks have help me publish. Thank you John Jo.

    My Book No, 11. Kaye, Chris and Dustin and others are good folks to deal with. Xlibris lot of help on all 11. thank you John Jones.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 02, 2024
  • Book Review

    Book ReviewThe products are great but you have to really sort out all that you are getting and realize that many added costs for Marketing need to be explained upfront so you can understand.

    Sentiment
    • None
    Content
    • Marketing Services
    Dec 15, 2023
  • Xlibris has given me a quality product

    Xlibris has given me a quality product. I am pleased with their work for making my book possible, and for putting it on a world-wide market.

    Sentiment
    • Positive
    Content
    • Quality of Work
    Dec 13, 2023
  • Ms Rica Caro Consultant who I initially…

    Ms Rica Caro Consultant who I initially was in contact with and Ms Dawn Gibson Editor in Charge were extremely helpful and professional throughout the process

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 06, 2023
  • Awful publisher

    Awful publisher. They use high pressure sales methods after the deal is signed. Unresponsive to emails. Over three months and have not received my royalty check. I would not use again.

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 30, 2023
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Sentiment Analysis (of 30 reviews)
-3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Xlibris  based on online reviews collected from Trustpilot. The analysis helps Publishing Consultants, Customer Service Managers, Marketing Managers, Business Analysts, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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