Xfinity App User Feedback: Persistent Login and Access Issues
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Xfinity App User Feedback: Persistent Login and Access Issues

Xfinity App Feedback Report: Unlock Key Insights Now

The Xfinity app has received a significant amount of negative feedback from users, primarily due to persistent issues with logging in and accessing key features. Many users report being unable to open the app even after performing updates, and the app frequently prompts them to update when they have the latest version. Additionally, there are complaints about the app's inability to assist in resolving service questions and poor customer service experiences. Users have expressed frustration over the app's repeated prompts to sign in and the ineffectiveness of the AI assistant. Overall, the app's technical difficulties and user experience shortcomings have led to widespread disappointment among customers.

Source: Google Play Reviews of Xfinity

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Customer Feedback Analysis of Xfinity

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Custom Date - Jun 19, 2025
Popular Phrases (limited preview)
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Featured Content
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  • doesn't work. can't even sign in

    Sentiment
    • Negative
    Content
    • Login Issues
    May 21, 2025

  • this app is horrible. Any time we try to watch something on demand, the audio is always out of synch.

    Sentiment
    • Negative
    Content
    • Streaming Quality Concerns
    May 21, 2025

  • xfinity sucks. it's like they will do anything and everything so can't speak to an agent

    Sentiment
    • Negative
    Content
    • Customer Service Dissatisfaction
    May 21, 2025

  • Doesn't accept my ID and password.

    Sentiment
    • Negative
    Content
    • Login Issues
    May 21, 2025

  • doesn't work

    Sentiment
    • Negative
    Content
    • App Functionality Failures
    May 21, 2025

  • updated and it won't let me in. keeps saying I need to update

    Sentiment
    • Negative
    Content
    • App Update Problems
    May 21, 2025
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Xfinity based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Specialists, App Developers, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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