Xero Reviews: Support Praised, Invoicing System Criticized
  • 77 users bookmarked
  • Who is this report for?
    • Business Analysts
    • Product Managers
    • Customer Support Managers
    • Financial Advisors
    • Software Developers
Xero Reviews: Support Praised, Invoicing System Criticized

Xero Feedback Report: Insights for Improvement

The reviews for Xero illustrate a mixed customer experience, highlighting the strengths and weaknesses of the service. While many users commend the quick and effective support, noting prompt responses and helpful staff, there is a significant concern about the new invoicing system being a regression from the previous version. Customers express frustration with the limited invoicing options and difficulties in accessing support without a phone line. Despite these critiques, users appreciate the professionalism of the support team and express gratitude for the assistance received. However, the high cost of certain features, particularly payroll, is also a common point of contention. The overall sentiment suggests a need for improvement in user experience and flexibility in the invoicing process.

Source: Trustpilot Reviews of Xero 

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
37 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Xero 

Unlock insights with our Xero customer feedback analysis report: support, invoicing & more explored.

Export
Custom Date - Mar 20, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • My problem was attended to very…

    My problem was attended to very promptly and efficiently

    Sentiment
    • Positive
    Content
    • Customer Support
    Feb 14, 2025
  • Xero support is very good and generally…

    Xero support is very good and generally very understanding.

    Sentiment
    • Positive
    Content
    • Customer Support
    Feb 14, 2025
  • Quick response

    Quick response and action

    Sentiment
    • Positive
    Content
    • Response Time
    Feb 13, 2025
  • Very quick response and easy to follow…

    Very quick response and easy to follow instructions

    Sentiment
    • Positive
    Content
    • Response Time
    Feb 12, 2025
  • Quick response

    Quick response, informative and obtained the solution required

    Sentiment
    • Positive
    Content
    • Response Time
    Feb 12, 2025
  • Excellant Service

    Service was prompt, accurate and solved my problem.

    Sentiment
    • Positive
    Content
    • Customer Support
    Feb 10, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from Trustpilot and many other platforms.

  1. Comprehensive Customer Feedback Analysis Report on Xero
    Trustpilot Reviews 95
  2. Elevate Your Business with Our Insightful Neat Company Report
    Trustpilot Reviews 87
  3. Insightful SITE123 User Feedback Analysis Report
    Trustpilot Reviews 95
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Xero  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Product Managers, Customer Support Managers, Financial Advisors, Software Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.