Wix.com Trustpilot Reviews Analysis
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Wix.com Review Analysis: Elevate Your Business

Wix.com Trustpilot Reviews Analysis

Wix.com receives mixed reviews on Trustpilot, with customers praising the fast and helpful customer service, ease of use, and affordability for small businesses. However, some users express frustration with billing issues and difficulties in reaching higher-level support. Overall, Wix is commended for its customer support quality despite a few concerns.

Best for
  • Digital Marketing Professionals
  • Website Developers
  • Customer Service Managers
  • Small Business Owners
  • E-commerce Strategists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • finding help was difficult

    finding help was difficult in the begging , but once i did find it was a breeze. the consultant was patient and helpful.

    Sentiment
    • Positive
    Content
    • Technical Support Effectiveness
    Mar 14, 2024
  • Wix' customer service is excellent

    Wix' customer service is excellent. The representative was knowledgeable, patient, and helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 14, 2024
  • Super assistance technique

    Le service d'assistance technique par chat à résolu mon problÚme avec courtoisie et compétence.

    Sentiment
    • Positive
    Content
    • Technical Support Effectiveness
    Mar 13, 2024
  • Customer support is 6/5 stars

    Customer support is 6/5 stars. Has all the features a small business would need.

    Sentiment
    • Positive
    Content
    • Product Features
    Mar 13, 2024
  • 10 out 10!!!

    Incredible customer service and a solution for all your needs and wishes.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 13, 2024
  • excellent customer service and problem solving

    Great fast customer service and solved my problem straight away

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 13, 2024
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for wix.com  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Professionals, Website Developers, Customer Service Managers, Small Business Owners, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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