Wise Fintech Platform: Convenient but Caution Required
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  • Who is this report for?
    • Financial Analysts
    • Customer Experience Managers
    • Fintech Product Managers
    • Compliance Officers
    • Marketing Strategists
Wise Fintech Platform: Convenient but Caution Required

Wise User Feedback Report: Essential Insights Revealed

Wise, the fintech platform, provides a convenient and transparent service for money transfers. However, some users have had negative experiences with their accounts being blocked without reason. The customer support is often unhelpful, and there have been issues with adding team members and contacting technical support. Despite these drawbacks, Wise offers fast transfers, low rates, and the ability to hold multiple currencies. It is important to be cautious and aware of potential problems when using Wise.

Source: Trustpilot Reviews of Wise  

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Customer Feedback Analysis of Wise  

Uncover the truth about Wise's service with our customer feedback analysis. Get insights on support, fees, and ease of use.

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Custom Date - May 19, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Sehr übersichtlich und die App leicht…

    Sehr übersichtlich und die App leicht zu bedienen. Der Service bei Fragen ist sehr schnell und freundlich.

    Sentiment
    • Positive
    Content
    • App Experience
    Sep 30, 2023
  • UN PEU CHER MAIS TRES RAPIDE ET…

    UN PEU CHER MAIS TRES RAPIDE ET EXCELLENT SERVICE !! TRES RAPIDE, EFFICACE ET PRATIQUE !! RAS SINON LE TARIF UN PEU ELEVE

    Sentiment
    • Positive
    Content
    • Fees
    Sep 30, 2023
  • Very easy

    Very easy, reliable and secure. Fast transactions much cheaper than banks.

    Sentiment
    • Positive
    Content
    • Transaction Speed
    Sep 29, 2023
  • Wise just provides a great service and…

    Wise just provides a great service and has been helpful on the very few occasions there have been any issues.

    Sentiment
    • Positive
    Content
    • Customer Support
    Sep 29, 2023
  • Transferencias confiables y rápidas

    Desde el inicio está App ha sido muy transparente, correcta y segura para realizar transferencias a mi familia.

    Sentiment
    • Positive
    Content
    • Transfer Service
    Sep 29, 2023
  • Orribile

    Sconsiglio vivamente. Impossibile contattarli per confermare la propria identità utilizzando la propria carta d’identità in corso di validità. Forse desiderano un campione di sangue fresco.

    Sentiment
    • Negative
    Content
    • Customer Support
    Sep 29, 2023
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Sentiment Analysis (limited preview)
47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Wise   based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Fintech Product Managers, Compliance Officers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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