WHSmith Online Book Ordering and Delivery: Mixed Reviews but Loyal Customers
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WHSmith Online Book Service: Revealed Through Reviews

WHSmith Online Book Ordering and Delivery: Mixed Reviews but Loyal Customers

WHSmith's online book ordering and delivery service received mixed reviews, with some customers praising the selection and fast delivery, while others were disappointed with missing or damaged books. Overall, the ordering process was described as easy and straightforward, and most items were delivered on time. However, there were instances of poor communication and delays in resolving issues. Despite these concerns, loyal customers expressed their continued satisfaction with WHSmith's service.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Items arrived quickly

    Items arrived quickly, in good condition and were as described.

    Sentiment
    • Positive
    Content
    • Delivery
    Nov 06, 2023
  • Good service as always

    Easy ordering process and delivery at the time promised.

    Sentiment
    • Positive
    Content
    • Ordering Process
    Nov 06, 2023
  • This item was despatched quickly and…

    This item was despatched quickly and received before the date stated.

    Sentiment
    • Positive
    Content
    • Delivery
    Nov 06, 2023
  • Super speedy delivery

    Super speedy delivery of the books I ordered

    Sentiment
    • Positive
    Content
    • Delivery
    Nov 06, 2023
  • Great quick service

    Great quick service. Delivery in time. Enquiry service brilliany

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 05, 2023
  • Easy to order

    Easy to order, good service on delivery

    Sentiment
    • Positive
    Content
    • Ordering Process
    Nov 05, 2023
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Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for WHSmith  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Analysts, Market Researchers, E-commerce Specialists, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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