Virgin Money Australia App: Mixed User Feedback Reveals Strengths and Weaknesses
  • 77 users bookmarked
  • Sources App Store Reviews
  • Size Up to latest 500 reviews (Customizable)
Virgin Money Australia App: A Comprehensive Feedback Analysis

Virgin Money Australia App: Mixed User Feedback Reveals Strengths and Weaknesses

Mixed reviews for the Virgin Money Australia app show a divide between users who find it easy to use and those facing significant issues such as login problems, slow updates, and poor customer service. While some appreciate the rewards and functionality, others criticize the app's outdated feel, lack of basic features, and difficulties in managing transactions and account access. Suggestions for improvement include enhancing security verification, speeding up fund transfers, and adding essential banking tools. Overall, the app's performance, especially in terms of user experience, remains a key area for enhancement to meet customer expectations.

Best for
  • Financial Analysts
  • Product Managers
  • Customer Experience Strategists
  • Banking Professionals
  • App Developers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Worst App I’ve Ever Used

    For more than a year I’ve been unable to transfer more than $1,000 despite having my withdrawal limit set at much higher rates. Virgin tell me IT are ‘looking at it’ and the only option they’ve provided is for me to call up, generally spending around an hour, to request a manual transfer. Then this manual transfer is not conducted then and there, but given to the ‘back room team’ and I wait 1-3 business days to have this put into effect.

    This should be a 30 second action with a working app - Virgin have not provided any solution and I’m now closing all my accounts and thankfully going to leave this experience behind me.

    Sentiment
    • Negative
    Content
    • Transfer Difficulties
    May 31, 2024
  • Not too bad

    Not the best banking app I’ve used. But does the job. Need to keep improving.

    Sentiment
    • Positive
    Content
    • App Functionality
    May 29, 2024
  • New upgrades help

    Always had great features but was a little slow. New update has definitely fixed that, runs fast now.

    Sentiment
    • Positive
    Content
    • App Performance
    May 29, 2024
  • Manipulation of credit card consumer behaviour

    I thought by the way of how all other virgin services are, that this app matching the credit card would be exemplary too. Although once I found out virgin money is a product supported by NAB it all made sense.

    This app is slow to update your funds in going and outgoing, so like many banks, it’s really hard to tell what your actual balance is.

    But the worst part, is that the app has NO function to pay off balances due of your credit card. Such a simple function of paying it back off does not exist, you have to Bpay it from your bank account which takes many days - days to which you have an uncertain balance, whilst transactions are pending etc = confusion on you don’t actually know how much you’ve spent and how much is paid off at any point it time.

    These features combined with credit card usage, are consumer behaviour manipulation at its finest.

    Sentiment
    • Negative
    Content
    • App Functionality
    May 24, 2024
  • Love being rewarded for my everyday banking

    I love the app and earning rewards for my everyday banking. I use the hotel booking feature which is great, prices are competitive with booking.com but I earn points booking through the app. The app has everything I need

    Sentiment
    • Positive
    Content
    • Reward Program
    May 22, 2024
  • Happy app user😊

    Easy to manipulate apps, customer support promptly responds when you msg through the app.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 20, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights with Our Mobile Banking Feedback Analysis
    App Store Reviews 71
  2. Unlock Insights: Groww App Customer Feedback Analysis Report
    App Store Reviews 79
  3. Unlock Insights: Up Bank's Customer Feedback Analysis
    App Store Reviews 79
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Virgin Money Australia based on online reviews collected from App Store. The analysis helps Financial Analysts, Product Managers, Customer Experience Strategists, Banking Professionals, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.