Virgin Money Australia App: Mixed User Feedback Reveals Strengths and Weaknesses
Virgin Money Australia App: A Comprehensive Feedback Analysis
Mixed reviews for the Virgin Money Australiaapp show a divide between users who find it easy to use and those facing significant issues such as login problems, slow updates, and poor customer service. While some appreciate the rewards and functionality, others criticize the app's outdated feel, lack of basic features, and difficulties in managing transactions and account access. Suggestions for improvement include enhancing security verification, speeding up fund transfers, and adding essential banking tools. Overall, the app's performance, especially in terms of user experience, remains a key area for enhancement to meet customer expectations.
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For more than a year I’ve been unable to transfer more than $1,000 despite having my withdrawal limit set at much higher rates. Virgin tell me IT are ‘looking at it’ and the only option they’ve provided is for me to call up, generally spending around an hour, to request a manual transfer. Then this manual transfer is not conducted then and there, but given to the ‘back room team’ and I wait 1-3 business days to have this put into effect.This should be a 30 second action with a working app - Vir...
Sentiment
Negative
Content
Transfer Difficulties
May 31, 2024
Not too bad
Not the best banking app I’ve used. But does the job. Need to keep improving.
Sentiment
Positive
Content
App Functionality
May 29, 2024
New upgrades help
Always had great features but was a little slow. New update has definitely fixed that, runs fast now.
Sentiment
Positive
Content
App Performance
May 29, 2024
Manipulation of credit card consumer behaviour
I thought by the way of how all other virgin services are, that this app matching the credit card would be exemplary too. Although once I found out virgin money is a product supported by NAB it all made sense.This app is slow to update your funds in going and outgoing, so like many banks, it’s really hard to tell what your actual balance is.But the worst part, is that the app has NO function to pay off balances due of your credit card. Such a simple function of paying it back off does not exist...
Sentiment
Negative
Content
App Functionality
May 24, 2024
Love being rewarded for my everyday banking
I love the app and earning rewards for my everyday banking. I use the hotel booking feature which is great, prices are competitive with booking.com but I earn points booking through the app. The app has everything I need
Sentiment
Positive
Content
Reward Program
May 22, 2024
Happy app user😊
Easy to manipulate apps, customer support promptly responds when you msg through the app.
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This page displays purchase options and a preview of the customer feedback analysis report for Virgin Money Australia based on online reviews collected from App Store. The analysis helps Financial Analysts, Product Managers, Customer Experience Strategists, Banking Professionals, App Developers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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