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Virgin Media Customer Complaints: Poor Service, Difficulty Cancelling, and Connection Issues

Virgin Media Customer Complaints: Poor Service, Difficulty Cancelling, and Connection Issues

40 reviews between Sep 19, 2023 and Sep 20, 2023.

Virgin Media receives numerous complaints about poor internet quality, difficulties in canceling services, unhelpful customer service, and frequent connection issues. Customers express frustration with long wait times, high bills, and sudden service suspensions. Many customers also report problems with contacting Virgin Media and changing account details. Overall, there are concerns about the company's reliability, professionalism, and lack of loyalty to customers.

Virgin Media 
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40 reviews between Sep 19, 2023 and Sep 20, 2023.

Sep 19, 2023 - Sep 20, 2023

Popular Phrases

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Featured Content

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  • It’s completely impossible to contact…

    It’s completely impossible to contact them and time consuming- online chat is useless - waiting times 56 minutes and on the phone even longer and there is no email address to contact them. It’s a joke - glad I am moving away from them.

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 20, 2023
  • Horrible customer support

    Horrible customer support, The whole system is corrupt why allow companies like this to operate in the country

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 20, 2023
  • Terrible service

    After having Several scheduled appointments where the person didn’t turn up and no one informed me I had days without internet and it’s still not working well so not been fully resolved after months, since beginning of June.

    Sentiment
    • Negative
    Content
    • Internet Quality
    Sep 20, 2023
  • I kept my contract with virgin media in…

    I kept my contract with virgin media in the new house. I’m waiting from 1 hour and half in chat. They tell me I have fiber in my house but I don’t think I have. The problem is no one answer me. I think I ll change my contract with another supplier. Bye

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 20, 2023
  • Call time wait

    Trying to get through to them on their call centre, to cancel as we simply cannot afford the exorbitant charges any longer – it’s been 30 minutes and we are still listening to their playlist.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Sep 20, 2023
  • Imposible to cancel the service

    Imposible to cancel the service, I spend 4 days on the phone an emails traying to cancel I coudn't Account number :057844903The wost company in the UK They are horrible and they don't care be Carful !!!!!!!!!!!!!!!!!!

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Sep 20, 2023
  • Paying £50+ per month just to get this…

    Paying £50+ per month just to get this speed 🤷 0.6mbps download We pay for the 500mbps package can you explain your inconsistent speeds please?

    Sentiment
    • Negative
    Content
    • Inconsistent Speeds
    Sep 20, 2023
  • WiFi is wery bad

    WiFi is wery bad, just disapears for couple of minutes. No internet connection.Even the signal shows strong. All fine after restarting the router.

    Sentiment
    • Negative
    Content
    • WiFi Connectivity
    Sep 19, 2023
  • P1ss3d off at virgin media

    Absolutely shocking service been on phone for 3 hours trying to cancel our TV package and keep our broadband. If I can get through to anyone I will cancel the lot now. P1ss3d off doesn't cover it.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Sep 19, 2023
  • Just awful

    Just awfulWhere to start! Wish I’d read reviews before signing up. The worst customer service I’ve ever received from a large company. Shocking customer care team, how it’s still in business given their service (well lack of) is crazy. They really don’t care about looking after their customers. I was with no internet for 3 days due to not being sent the right equipment in their ‘quick start up’ pack so was unable to work from home and the compensation they offered me was £13.50 and that was after I’d tried the WhatsApp method, which is exactly how others have already described, painful and doesn’t actually get you through to anyone and to calling through is even worse because you’re actually greeted by agents who are extremely unhelpful. I honestly reckon the only reason why they’re still getting customers is cause customers are so fed up of spending time getting through to speak to anyone, when they finally do they have no energy to write a review. Trust me, I nearly didn’t! Just don’t want them to gain any additional business, they don’t deserve it and for anyone to experience what I did

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 19, 2023
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Sentiment Analysis

-80 Net Promoter
Score

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