Vietnam Airlines: Mixed Reviews Highlight Major Service Issues
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Vietnam Airlines Feedback Analysis: Essential Insights

Vietnam Airlines: Mixed Reviews Highlight Major Service Issues

Vietnam Airlines receives mixed reviews from customers, highlighting significant issues with customer service, delays, and baggage handling. Many passengers reported unsatisfactory experiences at check-in, with accusations of rudeness from staff and poor communication. While some travelers appreciated friendly cabin crew and decent in-flight services, others faced severe delays and lost luggage, leading to frustrations and a lack of accountability. Complaints about the difficulty in making changes to bookings and unresponsive customer service were common. Despite some positive remarks regarding aircraft cleanliness and certain flight experiences, the overall sentiment suggests that customer service needs considerable improvement to enhance the travel experience.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Bad services

    Bad services

    Sentiment
    • None
    Content
    • Customer Service Issues
    Jul 23, 2024
  • Great airline

    New planes, good service

    Sentiment
    • Positive
    Content
    • Cabin Crew Experience
    May 18, 2024
  • Their services improved significantly…

    Their services improved significantly recently. Quality of food, cabin crew, cleanliness of aircraft and its Lotusmiles loyalty program. Well done!

    Sentiment
    • Positive
    Content
    • In-Flight Amenities
    May 16, 2024
  • Paris Heneda

    We did Paris - Haneda.The flight had great service (except one rude flight attendent, the rest were great) and was mostly on time.

    Sentiment
    • Positive
    Content
    • Cabin Crew Experience
    May 09, 2024
  • My biggest disappointment with Vietnam…

    My biggest disappointment with Vietnam Airline. An hour delayed to Vinh. Baggage information not clear. Probaly, Vietnam language to English.

    Sentiment
    • Negative
    Content
    • Flight Delays
    May 02, 2024
  • Immer unpünktlich

    Immer unpĂźnktlich, die Boardingzeiten sind erfunden und wenn man nachfragt wird man unhĂśflich abgewimmelt.

    Sentiment
    • Negative
    Content
    • Flight Delays
    Apr 30, 2024
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Sentiment Analysis (of 30 reviews)
-60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vietnam Airlines  based on online reviews collected from Trustpilot. The analysis helps Airline Operations Manager, Customer Service Trainer, Travel Agency Manager, Airline Marketing Specialist, Consumer Rights Advocate to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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