Viator App Review: Convenience for Travelers with Some Payment and Supplier Issues
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The Viator: Tours & Attractions app receives mixed reviews with positive feedback on its convenience and global tour options. Users appreciate the ease of managing tours on the go but highlight issues with payment processing and lack of visibility into reservations. Some users express dissatisfaction with the Viator supplier feature for businesses. Overall, the app is praised for its tour organization in major cities, but technical issues and communication problems with the supplier side are noted.
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İşletmemin tripadvisorda görüntülenmesi ve iş kazanımı için viator supplier ı yükledim, hesap açtım, ürün oluşturdum kendi ülke para birimimizde epey para da ödedim ama ne bir bildirim ne bir iş ne bir mesaj ne bir ses geldi. Bu kadar kurumsal bir aplikasyondan tarafından dolandırılmak çok üzücü. (For my business to be displayed on tripadvisor and for new gains on my business again, I uploaded viator supplier, opened an account, created a product, and paid a lot of money in our own country curr...
Sentiment
Negative
Content
App Performance
Jun 03, 2023
Cannot even Pay!
The most absolutely useless app I have used, you cannot even pay! Even though I fill out everything correctly in the end, payment says incomplete. Seriously, and you do not even offer a non-digital payment option.
Sentiment
Negative
Content
Payment Issues
Jun 03, 2023
Bad
You cannot see reservations and other transactions in the app. No problem for travelers, useless app for homeowners. Both travel and host mode should be just like Airbnb
Sentiment
Negative
Content
Reservation Management
May 06, 2023
Useful app for travelers
Viator.com has been our favorite website to take tours all around the world for many years. Now, the app is very handy to manage all in the phone. Thank you!
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This page displays purchase options and a preview of the customer feedback analysis report for Viator: Tours & Attractions based on online reviews collected from App Store. The analysis helps Travel Agents, Tour Operators, Product Managers, Business Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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