Talkspace Therapy App: Mixed Reviews Highlighting Unprofessionalism and Billing Issues
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Talkspace Therapy App: Mixed Reviews Highlighting Unprofessionalism and Billing Issues

Talkspace Therapy and Support app receives mixed reviews with complaints about unprofessional therapists, billing issues, lack of customer support, and difficulties in accessing services. Users highlight the convenience of remote therapy but express frustration with poor matching, generic advice, and high costs associated with limited sessions.

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  • Healthcare Marketing Professionals
  • Mental Health Service Providers
  • App Developers
  • Customer Experience Analysts
  • Digital Health Strategists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The worst therapists ever

    I don’t know why all therapies I met on this app are extremely impatient looks like they find someone on the street and just got high or something . Don’t waste you 400 bucks on that. It’s not professional therapy or social worker at all I don’t think they have license

    Sentiment
    • Negative
    Content
    • Therapist Quality
    May 03, 2024
  • Cant even login

    Made an account thru my employer and set up my login which now does not work. It says it sends a verification email and I never receive it, also zero customer service resources thru the app. disappointing

    Sentiment
    • Negative
    Content
    • Customer Support
    Apr 30, 2024
  • Awful application that only brings frustration

    Awful application, one of the worst UX I ever saw with matching being absolutely broken (e.g., no matter what therapist sex preference I choose I get the same 3 therapists recommended).

    Sentiment
    • Negative
    Content
    • App User Experience
    Apr 25, 2024
  • Talk space

    Love my therapist, the fact that I don’t have to go to an office is what sold me, I’m more comfortable at home which is beneficial for dealing with my disorder.

    Sentiment
    • Positive
    Content
    • Ease of Use & Accessibility
    Apr 19, 2024
  • Please improve Voiceover functionality issues.

    This app has several issues with voiceover from answering assessment questions to messaging providers. Plise make improvements ASAP. Blind people have the same right to therapy as sited people.

    Sentiment
    • None
    Content
    • Ease of Use & Accessibility
    Apr 10, 2024
  • Find a real therapist

    I desperately want finding a therapist to be this simple, but the therapists I’ve gotten feel like the rejects who can’t get clients another way. After trying to change therapists a couple times they are running out of providers to recommend to me.

    Sentiment
    • Negative
    Content
    • Therapist Quality
    Apr 09, 2024
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Sentiment Analysis (of 30 reviews)
-37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Talkspace Therapy and Support based on online reviews collected from App Store. The analysis helps Healthcare Marketing Professionals, Mental Health Service Providers, App Developers, Customer Experience Analysts, Digital Health Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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