Mixed Feedback on BetterHelp - Therapy: Convenience vs. Criticism
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Mixed Feedback on BetterHelp - Therapy: Convenience vs. Criticism

BetterHelp - Therapy receives mixed reviews ranging from praising the convenience and effectiveness of therapy sessions to severe criticism regarding therapist matching and billing practices. Users appreciate the ease of use, variety of therapy options, and resource availability, but some report negative experiences like inappropriate therapist advice and unexpected charges. Overall, the platform seems beneficial for many in need of accessible and reliable mental health support.

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  • Mental Health Professionals
  • Digital Health Entrepreneurs
  • App Developers
  • Marketing Analysts
  • Customer Experience Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worth it!

    Easy to connect with a therapist, convenient to fit your schedule. I found this quite helpful.

    Sentiment
    • Positive
    Content
    • Convenience and Flexibility of Scheduling
    Jun 13, 2024
  • Easy to use!

    It’s so quick and easy! I’m not tech savvy so ease of use was especially important to me. Love it!

    Sentiment
    • Positive
    Content
    • Ease of Use and Navigation
    Jun 12, 2024
  • Helpful

    Having a starting point and a sounding board with one who is older is helpful to see where I am and to see both where I have been and am headed.

    Sentiment
    • Positive
    Content
    • Helpfulness and Effectiveness of Therapy
    Jun 11, 2024
  • Great app and easy to navigate.

    User friendly, great therapy options and affordable. Highly recommend

    Sentiment
    • Positive
    Content
    • Quality of Therapists
    Jun 11, 2024
  • Better Help is RIGHT!

    The app is very easy to use and navigate. There are videos and webinars you can access. It’s so easy. Thank You Better Help!

    Sentiment
    • Positive
    Content
    • App Features and Resources
    Jun 09, 2024
  • So far so good

    the site has a lot to offer and many therapist to choose from.

    Sentiment
    • Positive
    Content
    • Quality of Therapists
    Jun 08, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for BetterHelp - Therapy based on online reviews collected from App Store. The analysis helps Mental Health Professionals, Digital Health Entrepreneurs, App Developers, Marketing Analysts, Customer Experience Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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