Viator Reviews: Easy Booking, App Issues, Refund Concerns, and More
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Viator Feedback Analysis: Insights for Improved Customer Journey

Viator Reviews: Easy Booking, App Issues, Refund Concerns, and More

Viator reviews: Easy booking process with friendly and knowledgeable guides. App is useful for finding entertainment while traveling. However, the app's UI and overall experience need improvement. Difficulties in searching, contacting tour operators, and receiving notifications. Some users had issues with refunds and customer service. Beware of scams and miscommunication with operators. Overall, Viator is a convenient tool but alternative services may be better.

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Custom Date - Mar 05, 2024

Featured Content

  • Would not recommend!! Run

    Horrible app. They allow scams and tour operators to steal your money. They use fake bots to leave good reviews

    Sentiment
    • Negative
    Content
    • App Usability
    Dec 21, 2023
  • DMZ

    Thank you for great follow up and confirmation to questions.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 06, 2023
  • User friendly

    I am not the most tech savvy person but this app is super easy to use and reserve tours. Love Viator tours, been using them for years and never been disappointed or had issues.

    Sentiment
    • Positive
    Content
    • App Usability
    Oct 24, 2023
  • Great app for finding fun things to do

    My go to app when I’m traveling and want to find the best ways to see the very best of an unknown city.

    Sentiment
    • Positive
    Content
    • App Usability
    Oct 20, 2023
  • Viator is my go to when traveling!

    I travel a lot and always check Viator for activities. I’ve never been disappointed and always enjoy the activity. Thank you for all the memories Viator!

    Sentiment
    • Positive
    Content
    • Tour Experience
    Oct 13, 2023
  • Easy booking

    I’ve used this app in Hawaii and now Dallas. Easy and rewards are awesome

    Sentiment
    • Positive
    Content
    • App Usability
    Oct 09, 2023
  • See All Reviews

Sentiment Analysis

20 Net Promoter
Score

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