Viator Reviews: Easy Booking, App Issues, Refund Concerns, and More
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Viator Feedback Analysis: Insights for Improved Customer Journey

Viator Reviews: Easy Booking, App Issues, Refund Concerns, and More

Viator reviews: Easy booking process with friendly and knowledgeable guides. App is useful for finding entertainment while traveling. However, the app's UI and overall experience need improvement. Difficulties in searching, contacting tour operators, and receiving notifications. Some users had issues with refunds and customer service. Beware of scams and miscommunication with operators. Overall, Viator is a convenient tool but alternative services may be better.

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  • Tour Operators
  • User Experience Designers
  • Customer Service Managers
  • Business Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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  • Would not recommend!! Run

    Horrible app. They allow scams and tour operators to steal your money. They use fake bots to leave good reviews

    Sentiment
    • Negative
    Content
    • App Usability
    Dec 21, 2023
  • DMZ

    Thank you for great follow up and confirmation to questions.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 06, 2023
  • User friendly

    I am not the most tech savvy person but this app is super easy to use and reserve tours. Love Viator tours, been using them for years and never been disappointed or had issues.

    Sentiment
    • Positive
    Content
    • App Usability
    Oct 24, 2023
  • Great app for finding fun things to do

    My go to app when I’m traveling and want to find the best ways to see the very best of an unknown city.

    Sentiment
    • Positive
    Content
    • App Usability
    Oct 20, 2023
  • Viator is my go to when traveling!

    I travel a lot and always check Viator for activities. I’ve never been disappointed and always enjoy the activity. Thank you for all the memories Viator!

    Sentiment
    • Positive
    Content
    • Tour Experience
    Oct 13, 2023
  • Easy booking

    I’ve used this app in Hawaii and now Dallas. Easy and rewards are awesome

    Sentiment
    • Positive
    Content
    • App Usability
    Oct 09, 2023
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Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Viator: Tours & Attractions based on online reviews collected from App Store. The analysis helps Travel Agency Owners, Tour Operators, User Experience Designers, Customer Service Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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