Critical Reviews of Vestiaire Collective: High Fees, Communication Barriers, and Negative Experiences
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    • E-commerce Manager
    • Customer Experience Strategist
    • Market Research Analyst
    • Digital Marketing Specialist
    • Retail Industry Consultant
Critical Reviews of Vestiaire Collective: High Fees, Communication Barriers, and Negative Experiences

Vestiaire Collective Review Insights: Unlock Customer Feedback

Users express dissatisfaction with the high commission fees charged by Vestiaire Collective, leading to restrictions on communication and negative experiences with customer service. Issues include lost packages, defective products, lack of refunds, and communication barriers. Many feel that the platform prioritizes profit over user experience, with excessive fees impacting their ability to sell items effectively.

Source: App Store Reviews of Vestiaire Collective

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Customer Feedback Analysis of Vestiaire Collective

Uncover insights from Vestiaire Collective customer feedback on fees, service, and user experience. Essential for e-commerce strategists.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Pire expérience de vente

    Pour commencer dĂšs la premiĂšre conversation je me fait bannir pour 24h juste parce que j’ai placĂ© le mot Vinted et ces Ă©gocentrique n’ont pas aimé  et ne parlons pas de la part qui prenne sur tes ventes ! J’ai mis un article Ă  265€ et il me prenne 35€ dessus
 donc je le dit, aller tous chez Vinted il ne prenne 0€ sur vos articles et on est 100% libre !

    Sentiment
    • Negative
    Content
    • Commission Fees
    Feb 26, 2024
  • Ça passe

    Le site en lui-mĂȘme est trĂšs bien, trĂšs explicite, etc. Mais les restrictions du chat sont trĂšs exagĂ©rĂ©es. On ne peut pas mentionner de chiffres pour nĂ©gocier un prix, ni donner les dimensions, ni envoyer de photos dans le chat. Et encore, je ne sais pas s'il y a d'autres restrictions. Il y a un sommaire des choses qu'on ne peut pas faire, mais ce n'est pas trĂšs clair. Enfin, selon mon avis, la base d'une plateforme de vente, etc., c'est de discuter du prix, des dimensions, etc.

    Sentiment
    • None
    Content
    • Communication Restrictions
    Feb 24, 2024
  • Vol et arnaque

    L’une des pires application
    J’ai rĂ©cemment vendu un article, le colis a Ă©tĂ© perdu et je n’ai reçu aucun remboursement
    Suite à ça j’ai encore vendu un article et les agents signale un problùme car un dustbag serai manquant
    C’est du grand n’importe quoi
    Application de voleur et d’arnaqueur je dĂ©conseille Ă  quiconque souhaitant vendre

    Sentiment
    • Negative
    Content
    • Lost Items and Refunds
    Jan 31, 2024
  • Application très susceptible

    L’application me bannit du chat alors que je questionne un acheteur pour savoir si il a une application (concurrente). Je trouve ça exagĂ©rĂ© surtout venant d’une application qui taxe Ă  10% sur chaque vente.

    Sentiment
    • Negative
    Content
    • Banning and Censorship
    Jan 30, 2024
  • Une entrave à la vente

    L’application est certes un moyen de marchander de maniĂšre sĂ©curisĂ©e (au vu de l’énorme commission, cela me semble ĂȘtre le minimum).
    Je souci Ă©tant que l’application n’a de cesse que de me bloquer des chats alors que je ne fais que rĂ©pondre aux questions posĂ©es ou demander aux intĂ©ressĂ©s si ils ont besoin de renseignements. Comment voulez vous que nous fassions jouer nos compĂ©tences de vendeur si l’on ne peut mĂȘme pas converser aux acheteurs potentiels ? c’est contreproductif tant pour vos business que pour les miens .

    Sentiment
    • Negative
    Content
    • Communication Restrictions
    Jan 29, 2024
  • Marges aberrantes

    Pour un article Ă  500€ (panier moyen pour produit de luxe) VC prends 100€ au vendeur qui reçoit donc 400€. Et prend Ă©galement 40€ Ă  l’acheteur qui paye 540€. C’est aberrant.

    Sentiment
    • Negative
    Content
    • Commission Fees
    Jan 29, 2024
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Sentiment Analysis (limited preview)
-67 Net Promoter
Score
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Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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