Critical Reviews of Vestiaire Collective: High Fees, Communication Barriers, and Negative Experiences
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Vestiaire Collective Review Insights: Unlock Customer Feedback

Critical Reviews of Vestiaire Collective: High Fees, Communication Barriers, and Negative Experiences

Users express dissatisfaction with the high commission fees charged by Vestiaire Collective, leading to restrictions on communication and negative experiences with customer service. Issues include lost packages, defective products, lack of refunds, and communication barriers. Many feel that the platform prioritizes profit over user experience, with excessive fees impacting their ability to sell items effectively.

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  • Customer Experience Strategist
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  • Digital Marketing Specialist
  • Retail Industry Consultant

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Custom Date - May 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Pire expérience de vente

    Pour commencer dès la première conversation je me fait bannir pour 24h juste parce que j’ai placé le mot Vinted et ces égocentrique n’ont pas aimé… et ne parlons pas de la part qui prenne sur tes ventes ! J’ai mis un article à 265€ et il me prenne 35€ dessus… donc je le dit, aller tous chez Vinted il ne prenne 0€ sur vos articles et on est 100% libre !

    Sentiment
    • Negative
    Content
    • Commission Fees
    Feb 26, 2024
  • Ça passe

    Le site en lui-même est très bien, très explicite, etc. Mais les restrictions du chat sont très exagérées. On ne peut pas mentionner de chiffres pour négocier un prix, ni donner les dimensions, ni envoyer de photos dans le chat. Et encore, je ne sais pas s'il y a d'autres restrictions. Il y a un sommaire des choses qu'on ne peut pas faire, mais ce n'est pas très clair. Enfin, selon mon avis, la base d'une plateforme de vente, etc., c'est de discuter du prix, des dimensions, etc.

    Sentiment
    • None
    Content
    • Communication Restrictions
    Feb 24, 2024
  • Vol et arnaque

    L’une des pires application
    J’ai récemment vendu un article, le colis a été perdu et je n’ai reçu aucun remboursement
    Suite à ça j’ai encore vendu un article et les agents signale un problème car un dustbag serai manquant
    C’est du grand n’importe quoi
    Application de voleur et d’arnaqueur je déconseille à quiconque souhaitant vendre

    Sentiment
    • Negative
    Content
    • Lost Items and Refunds
    Jan 31, 2024
  • Application très susceptible

    L’application me bannit du chat alors que je questionne un acheteur pour savoir si il a une application (concurrente). Je trouve ça exagéré surtout venant d’une application qui taxe à 10% sur chaque vente.

    Sentiment
    • Negative
    Content
    • Banning and Censorship
    Jan 30, 2024
  • Une entrave à la vente

    L’application est certes un moyen de marchander de manière sécurisée (au vu de l’énorme commission, cela me semble être le minimum).
    Je souci étant que l’application n’a de cesse que de me bloquer des chats alors que je ne fais que répondre aux questions posées ou demander aux intéressés si ils ont besoin de renseignements. Comment voulez vous que nous fassions jouer nos compétences de vendeur si l’on ne peut même pas converser aux acheteurs potentiels ? c’est contreproductif tant pour vos business que pour les miens .

    Sentiment
    • Negative
    Content
    • Communication Restrictions
    Jan 29, 2024
  • Marges aberrantes

    Pour un article à 500€ (panier moyen pour produit de luxe) VC prends 100€ au vendeur qui reçoit donc 400€. Et prend également 40€ à l’acheteur qui paye 540€. C’est aberrant.

    Sentiment
    • Negative
    Content
    • Commission Fees
    Jan 29, 2024
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Sentiment Analysis (of 30 reviews)
-67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vestiaire Collective based on online reviews collected from App Store. The analysis helps E-commerce Manager, Customer Experience Strategist, Market Research Analyst, Digital Marketing Specialist, Retail Industry Consultant to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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