Users express dissatisfaction with the high commission fees charged by Vestiaire Collective, leading to restrictions on communication and negative experiences with customer service. Issues include lost packages, defective products, lack of refunds, and communication barriers. Many feel that the platform prioritizes profit over user experience, with excessive fees impacting their ability to sell items effectively.
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Pour commencer dès la première conversation je me fait bannir pour 24h juste parce que j’ai placé le mot Vinted et ces égocentrique n’ont pas aimé… et ne parlons pas de la part qui prenne sur tes ventes ! J’ai mis un article à 265€ et il me prenne 35€ dessus… donc je le dit, aller tous chez Vinted il ne prenne 0€ sur vos articles et on est 100% libre !
Sentiment
Negative
Content
Commission Fees
Feb 26, 2024
Ça passe
Le site en lui-même est très bien, très explicite, etc. Mais les restrictions du chat sont très exagérées. On ne peut pas mentionner de chiffres pour négocier un prix, ni donner les dimensions, ni envoyer de photos dans le chat. Et encore, je ne sais pas s'il y a d'autres restrictions. Il y a un sommaire des choses qu'on ne peut pas faire, mais ce n'est pas très clair. Enfin, selon mon avis, la base d'une plateforme de vente, etc., c'est de discuter du prix, des dimensions, etc.
Sentiment
None
Content
Communication Restrictions
Feb 24, 2024
Vol et arnaque
L’une des pires application J’ai récemment vendu un article, le colis a été perdu et je n’ai reçu aucun remboursement Suite à ça j’ai encore vendu un article et les agents signale un problème car un dustbag serai manquant C’est du grand n’importe quoi Application de voleur et d’arnaqueur je déconseille à quiconque souhaitant vendre
Sentiment
Negative
Content
Lost Items and Refunds
Jan 31, 2024
Application très susceptible
L’application me bannit du chat alors que je questionne un acheteur pour savoir si il a une application (concurrente). Je trouve ça exagéré surtout venant d’une application qui taxe à 10% sur chaque vente.
Sentiment
Negative
Content
Banning and Censorship
Jan 30, 2024
Une entrave à la vente
L’application est certes un moyen de marchander de manière sécurisée (au vu de l’énorme commission, cela me semble être le minimum).Je souci étant que l’application n’a de cesse que de me bloquer des chats alors que je ne fais que répondre aux questions posées ou demander aux intéressés si ils ont besoin de renseignements. Comment voulez vous que nous fassions jouer nos compétences de vendeur si l’on ne peut même pas converser aux acheteurs potentiels ? c’est contreproductif tant pour vos busin...
Sentiment
Negative
Content
Communication Restrictions
Jan 29, 2024
Marges aberrantes
Pour un article à 500€ (panier moyen pour produit de luxe) VC prends 100€ au vendeur qui reçoit donc 400€. Et prend également 40€ à l’acheteur qui paye 540€. C’est aberrant.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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