Vault Health Customer Service Excellence Summary
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Vault Health Feedback Analysis: Elevate Your Service

Vault Health Customer Service Excellence Summary

Vault Health's customer service team, including individuals like Amy, Cathy, and Fritz, receives praise for their professionalism, patience, and dedication in resolving issues. Customers appreciate the prompt responses and helpful interactions. However, some reviews mention delays in receiving test results, expired test kits without replacements, and occasional issues with test accuracy. Overall, the company is commended for its supportive and caring representatives who go above and beyond to assist customers.

Best for
  • Customer Service Managers
  • Quality Assurance Specialists
  • Healthcare Administrators
  • Product Managers
  • Marketing Professionals

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Kathy was very helpful

    Kathy was very helpful. She was kind, listened and then helped me solve the issue.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 22, 2022
  • Great customer service

    Great customer service. Promptly and clearly answered my questions and solved my issue.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 03, 2022
  • Cathy = goated

    Cathy was a very nice person who helped me fix what was wrong in my account !

    Sentiment
    • Positive
    Content
    • Account Management
    Jul 24, 2022
  • What a bunch of morons

    What a bunch of morons. Totally clueless on providing the correct test. Don’t recommend them at all spent 15 min spitting in a cup to find out they gave me the wrong test.

    Sentiment
    • Negative
    Content
    • Covid Test Kit Issues
    Jul 20, 2022
  • Excellent customer Service skills

    Excellent customer Service skills. Patient helpful and very professional. Thanks

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 19, 2022
  • Very helpful representative

    Very helpful representative. Got right to the matter and resolved all issues. Thank you Kathy

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 13, 2022
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vault Health  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Quality Assurance Specialists, Healthcare Administrators, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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