eFax Customer Service Praised for Efficiency and Knowledge
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eFax Customer Service Praised for Efficiency and Knowledge

eFax customers consistently praise the excellent customer service provided by representatives like Elizabeth, Marijana, Minh, and Megha. Customers appreciate the efficiency, patience, and knowledge demonstrated by the support team. The service itself is described as easy to use, with outstanding personal assistance, making it a reliable choice for faxing needs.

Best for
  • Customer Service Managers
  • Technical Support Specialists
  • Account Managers
  • Business Analysts
  • Product Managers

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Stefan P

    Stefan P. from Ireland/Germany was fantastic. He was warm and friendly and he solved my problem. Many thanks Stefan!

    Sentiment
    • Positive
    Content
    • Problem Resolution
    Apr 25, 2024
  • Kelley quickly solved my problem

    Kelley quickly solved my problem. Thank you Kelley!!

    Sentiment
    • Positive
    Content
    • Problem Resolution
    Apr 25, 2024
  • Easy to use

    Easy to use. Customer service experience was excellent.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 25, 2024
  • excellent Customer Service

    Well Done. she did a great job at solving my problem in minutes

    Sentiment
    • Positive
    Content
    • Problem Resolution
    Apr 17, 2024
  • Thank You, Megha

    Megha was patient, helpful, and knowledgeable, plus she resolved the issue I was experiencing.

    Sentiment
    • Positive
    Content
    • Patience and Helpfulness
    Apr 15, 2024
  • Great customer service

    Great customer service! Solved a problem quickly and efficiently

    Sentiment
    • Positive
    Content
    • Problem Resolution
    Mar 14, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for eFax  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Technical Support Specialists, Account Managers, Business Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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