Customer Service Excellence at Rex MD: Phyllis and Alvin Shine
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Rex MD Feedback Analysis: Unveiling Customer Service Stars

Customer Service Excellence at Rex MD: Phyllis and Alvin Shine

Rex MD customers highly praise the exceptional customer service provided by representatives like Phyllis and Alvin. Positive feedback includes quick resolution of issues, friendly and professional assistance, and efficient order processing. However, a few negative reviews mention shipping errors and lack of communication. Overall, customers appreciate the helpful and understanding approach of the customer service team.

Best for
  • Customer Service Managers
  • Healthcare Administrators
  • Marketing Professionals
  • E-commerce Managers
  • Quality Assurance Specialists

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Custom Date - May 21, 2024
Featured Content
  • She listened to my needs & requests and…

    She listened to my needs & requests and gave me the support & service I was looking for.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 19, 2024
  • Phyllis was extremely effective

    Phyllis was extremely friendly, professional, courteous, and effective in assisting me with password reset, as well as prescription management for my upcoming order to ensure timely approval by the doctor and delivery to the correct address.

    Sentiment
    • Positive
    Content
    • Prescription Management
    Apr 18, 2024
  • ALVIN WAS GREAT ,HE GOT THE ANSWER FOR…

    ALVIN WAS GREAT ,HE GOT THE ANSWER FOR ME THAT I ASKED FOR. AND HE ALSO FOLLOWED UP WITH ME WITH A PHONE CALL THE NEXT DAY. HE WAS AWESOME.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 04, 2024
  • My personal rep is Nyah she is a very…

    My personal rep is Nyah she is a very nice person and knows the product

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 28, 2024
  • Alvin was sensitive to my concerns and…

    Alvin was sensitive to my concerns and offered help in a friendly manner.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 25, 2024
  • Customer service was on point and had a…

    Customer service was on point and had a great attitude! A comfortable experience.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 29, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Rex MD  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Healthcare Administrators, Marketing Professionals, E-commerce Managers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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