The reviews for Vanquis reveal a divided customer experience. Many long-term users appreciate the support in improving their credit scores and managing unexpected costs. However, numerous complaints highlight issues with high interest rates, inadequate customer service, and frustrating account management procedures. Customers express dissatisfaction with hidden fees, lack of flexibility in payment methods, and poor communication during disputes. Some users report negative experiences during fraud investigations and account freezes, contributing to feelings of distress. While a segment of customers finds value in the service, the overall sentiment points to significant areas requiring improvement, particularly in customer support and transparent practices.
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heres one for the crb team why did you go on my account with out recording it
Worst c/c ever Put interest on my card just before my payment to make me go over just so they could charge me
Good card to use and also easy to pay iv had no problem happy with the card
Very bad service still waiting for a reply to a investigation on a lost card from may 2024
Easy to contact and very helpful thanks
Very easy to use App. Very easy to control my payments.
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