Mixed Reviews for Vanquis: Praise for Support vs. Complaints on Service Quality
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Mixed Reviews for Vanquis: Praise for Support vs. Complaints on Service Quality

Vanquis Customer Feedback Analysis: Insights for Growth

The reviews for Vanquis reveal a divided customer experience. Many long-term users appreciate the support in improving their credit scores and managing unexpected costs. However, numerous complaints highlight issues with high interest rates, inadequate customer service, and frustrating account management procedures. Customers express dissatisfaction with hidden fees, lack of flexibility in payment methods, and poor communication during disputes. Some users report negative experiences during fraud investigations and account freezes, contributing to feelings of distress. While a segment of customers finds value in the service, the overall sentiment points to significant areas requiring improvement, particularly in customer support and transparent practices.

Source: Trustpilot Reviews of Vanquis 

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Customer Feedback Analysis of Vanquis 

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • i used vanquis

    heres one for the crb team why did you go on my account with out recording it

    Sentiment
    • Negative
    Content
    • Communication Problems
    Oct 29, 2024
  • Worst c/c ever

    Worst c/c ever Put interest on my card just before my payment to make me go over just so they could charge me

    Sentiment
    • Negative
    Content
    • Interest Rate Increases
    Oct 28, 2024
  • Good card to use and also easy to pay…

    Good card to use and also easy to pay iv had no problem happy with the card

    Sentiment
    • Positive
    Content
    • Positive Customer Experiences
    Oct 17, 2024
  • Very bad service

    Very bad service still waiting for a reply to a investigation on a lost card from may 2024

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Oct 16, 2024
  • Easy to contact and very helpful 😊

    Easy to contact and very helpful thanks

    Sentiment
    • Positive
    Content
    • Positive Customer Experiences
    Oct 16, 2024
  • Very easy to use App

    Very easy to use App. Very easy to control my payments.

    Sentiment
    • Positive
    Content
    • Positive Customer Experiences
    Oct 16, 2024
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Sentiment Analysis (limited preview)
-35 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vanquis  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Risk Management Professionals, Marketing Strategists, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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